Restoration Project Lead — Own Projects & Teams

Servpro Industries, Inc.; Waco (TX); On-site; USD 65,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) match

Paid time off

Bonus based on performance

Company car

Advancement opportunities

Competitive salary

Training & development

Job summary

Servpro of Waco is seeking a Restoration Manager to lead on-site restoration projects and manage crews, ensuring top customer experience, high work quality, and project profitability.

You will sit between crews and operations leadership, with authority to scope, schedule, and deliver work across a multi-county footprint in north Texas. Strong leadership and communication are essential, with willingness to work flexible hours.

Qualifications

• 3+ years of operations experience, including 1+ year supervising people.
• Cleaning/restoration/construction background preferred.
• IICRC and estimating certifications preferred; we will help you obtain them.
• Ability to make on-site calls without escalation when needed.
• Strong people and communication skills.

Responsibilities

• Own the customer experience on projects from start to finish.
• Respond to losses, evaluate needs, and convert leads into properly scoped work.
• Develop scope of work and review estimates to match the loss.
• Negotiate scope and pricing with customers, adjusters, and program administrators.
• Schedule crews, subcontractors, and equipment.
• Oversee crew and subcontractor quality, stepping into a Supervisor role when needed.
• Manage job costs—labor, consumables, equipment—and know project profitability.
• Keep job file documentation accurate; an undocumented job is an unpaid job.
• Coach, train, and review restoration staff, and help recruit the next ones.
• Enforce safe work practices without exception.

Skills

Leadership

Customer service

Communication

Negotiation

Scheduling

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

IICRC certification

Estimating certification

Job description

Servpro of Waco is seeking a Restoration Manager to lead on-site restoration projects and manage crews, ensuring top customer experience, high work quality, and project profitability.

You will sit between crews and operations leadership, with authority to scope, schedule, and deliver work across a multi-county footprint in north Texas. Strong leadership and communication are essential, with willingness to work flexible hours.