Restoration Project Lead - Field Ops & Client Success

SERVPRO of Metairie; Kenner (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company car

Dental insurance

Job summary

SERVPRO of Metairie seeks a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews, driving operational excellence on every job. This front-line management position leads their team to achieve superior results.

You will scope work, prepare estimates, schedule crews and subcontractors, review site documentation, and maintain clear communication with customers, vendors, and insurers. A background in restoration and supervisory experience is preferred.

Qualifications

• Must have valid driver’s license.
• Education: HS diploma/GED; higher degrees preferred.
• Minimum 1 year management/supervisory experience.
• Minimum 3 years industry experience.
• IICRC certification preferred.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources including subcontractors
• Review job site documentation to support services and billing
• Maintain written communications with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Manage the customer and client experience and overall customer satisfaction
• Participate in recruiting, hiring, and training restoration teammates

Skills

Management experience

Supervisory experience

Industry experience

IICRC certification

Education

High school diploma/GED

Associate degree

Bachelor’s degree

Tools

Proprietary software

Job description

SERVPRO of Metairie seeks a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews, driving operational excellence on every job. This front-line management position leads their team to achieve superior results.

You will scope work, prepare estimates, schedule crews and subcontractors, review site documentation, and maintain clear communication with customers, vendors, and insurers. A background in restoration and supervisory experience is preferred.