Restoration Project Estimator & Coordinator

IICRC; Worcester, Northern (MA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

401(k) matching

Dental insurance

Job summary

IICRC in Worcester, MA seeks an Assistant Project Manager/Estimator to assess, estimate, and secure restoration projects following water, fire, or storm damage. You will develop accurate scopes of work and prepare detailed estimates using Xactimate, while coordinating with field teams to ensure timely delivery.

The role requires 2+ years in restoration estimating, strong communication skills, and the ability to travel locally.

Qualifications

• Bachelor’s degree in construction management, Business, or related field preferred.
• Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting.
• Strong customer service skills with the ability to manage customers during stressful loss situations.
• Excellent written and verbal communication skills for working with customers, adjusters, and internal teams.
• Proficiency in Xactimate estimating software and familiarity with insurance carrier guidelines and TPA programs.
• Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work.
• Ability to thrive in a fast-paced, emergency service environment with shifting priorities.
• Detail-oriented with strong organizational and documentation skills.
• Team-oriented mindset with the ability to collaborate effectively with production crews and office staff.
• Valid driver’s license with the ability to travel locally to job sites as needed.

Responsibilities

• Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps.
• Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades.
• Ensure all estimates and scopes align with client requirements and insurance carrier guidelines.
• Create accurate sketches and develop an initial scope of work for mitigation and restoration services.
• Deliver consistent, detailed, and well-documented estimates using industry-standard tools (e.g., Xactimate / Cotality™).
• Collaborating with Project Managers and field teams to validate scope, pricing, and production approach.
• Assemble clear, accurate, and well-organized estimates for internal review and client submission.
• Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams.

Skills

Customer service

Communication

Team collaboration

Problem solving

Education

Bachelor's degree in construction management

Tools

Xactimate

Cotality

Job description

IICRC in Worcester, MA seeks an Assistant Project Manager/Estimator to assess, estimate, and secure restoration projects following water, fire, or storm damage. You will develop accurate scopes of work and prepare detailed estimates using Xactimate, while coordinating with field teams to ensure timely delivery.

The role requires 2+ years in restoration estimating, strong communication skills, and the ability to travel locally.