Restoration Project Admin Lead

IICRC; Denver (CO); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay Schedule

PTO & Sick Pay

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Advancement opportunities

Franchise environment

Job summary

SERVPRO of Denver SE is hiring a Project Administrative Coordinator to own the administrative lifecycle of restoration projects from intake to closeout. You will verify customer and claim information, ensure DASH and third‑party platform setup, and coordinate with the Project Manager to resolve data gaps.

The role requires strong organization, attention to detail, and professional communication with customers, adjusters, and internal teams.

Qualifications

• Strong organization and time management skills are essential.
• High attention to detail and accuracy in documentation.
• Ability to manage multiple projects simultaneously with priorities.
• Clear written and verbal communication with stakeholders.
• Ability to identify priorities and act independently when needed.
• Critical thinking and problem solving within restoration workflows.
• Professional customer service and accountability.

Responsibilities

• Own the administrative lifecycle of assigned projects from intake to closeout.
• Verify customer, property, insurance and claim information is documented properly.
• Ensure projects are set up in DASH and third‑party platforms.
• Identify project type and program requirements (TPA, carrier, commercial, self-pay).
• Confirm CAT codes, referral data, job type and service line are correct.
• Ensure required documentation is established and accessible.
• Coordinate with Intake and Project Manager to resolve missing data.
• Document customer contacts and inspection scheduling accurately.
• Maintain a complete, accurate project file through life of project.
• Keep notes, statuses, contacts, and documentation current.
• Confirm photos, forms, authorizations, reports, estimates, sketches and invoices are present.
• Identify gaps and follow up with responsible team members.
• Maintain communication with customers, adjusters, carriers, subcontractors and internal teams.

Skills

Strong organization

Time management

Attention to detail

Multitasking

Written communication

Verbal communication

Prioritization

Critical thinking

Customer service

Risk escalation

Restoration workflows

Tools

DASH

WorkCenter WC2

XactAnalysis

Xactimate

Contractor Connection

Digital Review

DocuSketch

QuickBooks

Job description

SERVPRO of Denver SE is hiring a Project Administrative Coordinator to own the administrative lifecycle of restoration projects from intake to closeout. You will verify customer and claim information, ensure DASH and third‑party platform setup, and coordinate with the Project Manager to resolve data gaps.

The role requires strong organization, attention to detail, and professional communication with customers, adjusters, and internal teams.