Project Administrative Coordinator

IICRC; Denver (CO); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay Schedule

PTO & Sick Pay

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Advancement opportunities

Franchise environment

Job summary

SERVPRO of Denver SE is hiring a Project Administrative Coordinator to own the administrative lifecycle of restoration projects from intake to closeout. You will verify customer and claim information, ensure DASH and third‑party platform setup, and coordinate with the Project Manager to resolve data gaps.

The role requires strong organization, attention to detail, and professional communication with customers, adjusters, and internal teams.

Qualifications

• Strong organization and time management skills are essential.
• High attention to detail and accuracy in documentation.
• Ability to manage multiple projects simultaneously with priorities.
• Clear written and verbal communication with stakeholders.
• Ability to identify priorities and act independently when needed.
• Critical thinking and problem solving within restoration workflows.
• Professional customer service and accountability.

Responsibilities

• Own the administrative lifecycle of assigned projects from intake to closeout.
• Verify customer, property, insurance and claim information is documented properly.
• Ensure projects are set up in DASH and third‑party platforms.
• Identify project type and program requirements (TPA, carrier, commercial, self-pay).
• Confirm CAT codes, referral data, job type and service line are correct.
• Ensure required documentation is established and accessible.
• Coordinate with Intake and Project Manager to resolve missing data.
• Document customer contacts and inspection scheduling accurately.
• Maintain a complete, accurate project file through life of project.
• Keep notes, statuses, contacts, and documentation current.
• Confirm photos, forms, authorizations, reports, estimates, sketches and invoices are present.
• Identify gaps and follow up with responsible team members.
• Maintain communication with customers, adjusters, carriers, subcontractors and internal teams.

Skills

Strong organization

Time management

Attention to detail

Multitasking

Written communication

Verbal communication

Prioritization

Critical thinking

Customer service

Risk escalation

Restoration workflows

Tools

DASH

WorkCenter WC2

XactAnalysis

Xactimate

Contractor Connection

Digital Review

DocuSketch

QuickBooks

Job description

Why Servpro?

Servpro Denver SE is an industry leading water, mold, and large loss fire restoration company. Servpro quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes. We have a sincere drive forward to make fire, water, & property damage, "Like it never even happened"!

Project Administrative Coordinator

Perks $55k-$60k

• Weekly Pay Schedule
• PTO & Sick Pay
• Medical, Vison, Dental, Life Insurance
• Advancement opportunities
• Work for one of the largest and best SERVPRO Franchises!

Position Summary:

The Project Administrative Coordinator (PAC) is responsible for owning the administrative lifecycle of assigned restoration projects from initial assignment through final billing and closeout. A background in Restoration Services and or Construction would be beneficial for this role

Essential Duties & Responsibilities:

1. Project Intake & Job Setup

• Review newly assigned projects for accuracy and completeness.
• Confirm customer, property, insurance, claim, adjuster, referral, and program information is properly documented.
• Ensure projects are established correctly within DASH and all applicable third-party platforms.
• Identify whether the project is Program/TPA, carrier-direct, commercial, self-pay, or otherwise subject to specific requirements.
• Confirm applicable CAT codes, referral information, job type, service line, and other required classifications.
• Ensure initial compliance actions and required documentation are established.
• Coordinate with Intake and the assigned Project Manager to resolve missing or conflicting information.
• Confirm customer contact and inspection scheduling are documented appropriately.

2. Job File Ownership & Documentation

The PCS is responsible for maintaining a complete, accurate, and professional administrative job file throughout the life of the project.

• Maintain current project notes, dates, statuses, contacts, and required documentation.
• Ensure documentation accurately reflects what is occurring in the field.
• Confirm required photos, forms, authorizations, reports, estimates, sketches, drying documentation, invoices, and supporting documents are present.
• Identify missing or incomplete documentation and follow up with the responsible team member.
• Ensure significant customer, adjuster, carrier, subcontractor, and internal communication is documented.

Qualifications

Required Skills & Competencies

• Strong organization and time management
• High attention to detail
• Ability to manage multiple projects simultaneously
• Strong written and verbal communication
• Ability to identify priorities and independently take action
• Critical thinking and problem solving
• Professional customer service
• Accountability and follow-through
• Ability to recognize and escраlate risk
• Understanding of restoration project workflows
• Ability to interpret carrier and TPA requirements
• Ability to work collaboratively with Project Managers and field teams
• Comfortable working within multiple technology platforms, to include:
• DASH, WorkCenter / WC2, XactAnalysis, Xactimate, Contractor Connection, Digital Review, DocuSketch, QuickBooks and/or applicable accounting workflow systems.

SERVPRO of Denver SE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.