Restoration Production Lead & Operations Manager

SERVPRO of Springfield; Springfield (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Training & development

Competitive salary

First-class compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Springfield is seeking a Production Manager to oversee restoration projects, supervise crews, and coordinate production to meet client expectations while controlling costs. You will report to the General Manager and ensure schedules, safety, and quality standards are upheld.

Responsibilities include planning scope of work, estimating, coordinating resources and subcontractors, maintaining clear communication with customers and insurance representatives, and developing processes to

Qualifications

• Strong leadership skills with focus on team development.
• Ability to manage multiple projects and stay detail oriented.
• Proficiency with relevant computer applications.
• IICRC certification is a plus but not required.
• Background check may be required by law.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with General Manager and office staff on project progress and issues
• Oversees the day-to-day operations of restoration crews including schedules & production levels
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
• Develop and implement processes to improve performance
• Developing employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas

Skills

Leadership

Team building

Multitasking

Detail oriented

Computer applications

Education

High School Graduate or GED Equivalent

Job description

SERVPRO of Springfield is seeking a Production Manager to oversee restoration projects, supervise crews, and coordinate production to meet client expectations while controlling costs. You will report to the General Manager and ensure schedules, safety, and quality standards are upheld.

Responsibilities include planning scope of work, estimating, coordinating resources and subcontractors, maintaining clear communication with customers and insurance representatives, and developing processes to