Restoration Operations Leader — Scale & Deliver Excellence

IICRC; Elkhart (IA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Job summary

Paul Davis Restoration is seeking an experienced Operations Manager to oversee, optimize, and scale day-to-day restoration operations. You will lead emergency mitigation, remediation, and reconstruction teams, ensuring work is safe, profitable, and on schedule.

As the operational bridge, you’ll collaborate with project managers, field crews, subcontractors, insurance adjusters, and property owners to deliver seamless, high-quality results while adhering to OSHA and industry standards.

Qualifications

• 3-5 years of operations or production management experience within the restoration, construction, or commercial facilities industry.
• IICRC certifications (WRT, ASD, FSRT, AMRT) and OSHA safety certifications are highly preferred.
• Proficiency with industry-standard estimating and management software (e.g., Xactimate, Restoration Manager, Encircle).
• Must possess a valid driver's license with a clean driving record and pass a background check and drug screen.

Responsibilities

• Operational Leadership: Manage and scale all daily mitigation, remediation, and reconstruction operations from initial customer intake to project wrap-up.
• Team Management: Recruit, train, schedule, and hold project managers, crew chiefs, and technicians accountable for performance, safety, and compliance.
• Financial & Budget Oversight: Monitor job costing, budgets, timeliness, and financial metrics to minimize margin leakage and protect profitability.
• Quality Assurance & Compliance: Ensure all field teams enforce rigorous safety protocols (OSHA) and industry restoration guidelines.
• Stakeholder Communication: Serve as an escalation point to quickly resolve complex concerns from property owners or insurance partners.
• Customer & Client Relations: Ensure clear, continuous communication between customers, clients, and internal operations.

Skills

Leadership

Problem solving

Communication

Tools

Xactimate

Restoration Manager

Encircle

Job description

Paul Davis Restoration is seeking an experienced Operations Manager to oversee, optimize, and scale day-to-day restoration operations. You will lead emergency mitigation, remediation, and reconstruction teams, ensuring work is safe, profitable, and on schedule.

As the operational bridge, you’ll collaborate with project managers, field crews, subcontractors, insurance adjusters, and property owners to deliver seamless, high-quality results while adhering to OSHA and industry standards.