Operations Manager

IICRC; Elkhart (IA); Vor Ort; USD 63.000 - 77.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Zusammenfassung

Paul Davis Restoration is seeking an experienced Operations Manager to oversee, optimize, and scale day-to-day restoration operations. You will lead emergency mitigation, remediation, and reconstruction teams, ensuring work is safe, profitable, and on schedule.

As the operational bridge, you’ll collaborate with project managers, field crews, subcontractors, insurance adjusters, and property owners to deliver seamless, high-quality results while adhering to OSHA and industry standards.

Qualifikationen

• 3-5 years of operations or production management experience within the restoration, construction, or commercial facilities industry.
• IICRC certifications (WRT, ASD, FSRT, AMRT) and OSHA safety certifications are highly preferred.
• Proficiency with industry-standard estimating and management software (e.g., Xactimate, Restoration Manager, Encircle).
• Must possess a valid driver's license with a clean driving record and pass a background check and drug screen.

Aufgaben

• Operational Leadership: Manage and scale all daily mitigation, remediation, and reconstruction operations from initial customer intake to project wrap-up.
• Team Management: Recruit, train, schedule, and hold project managers, crew chiefs, and technicians accountable for performance, safety, and compliance.
• Financial & Budget Oversight: Monitor job costing, budgets, timeliness, and financial metrics to minimize margin leakage and protect profitability.
• Quality Assurance & Compliance: Ensure all field teams enforce rigorous safety protocols (OSHA) and industry restoration guidelines.
• Stakeholder Communication: Serve as an escalation point to quickly resolve complex concerns from property owners or insurance partners.
• Customer & Client Relations: Ensure clear, continuous communication between customers, clients, and internal operations.

Kenntnisse

Leadership

Problem solving

Communication

Tools

Xactimate

Restoration Manager

Encircle

Jobbeschreibung

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance

Paul Davis Restoration is currently seeking an experienced, high-energy, and results-driven Operations Manager to oversee, optimize, and scale our day-to-day restoration operations. In this role, you will lead our emergency mitigation and reconstruction teams, ensuring that jobs are completed safely, profitably, and on time. You will act as the operational bridge between project managers, field crews, subcontractors, insurance adjusters, and property owners to provide seamless, high-quality restoration.

Here at Paul Davis, we are dedicated to providing extraordinary care while serving people in their time of need by delivering what we promise, respecting the individual, having pride in what we do, and practicing continuous improvement.

Key Responsibilities:

• Operational Leadership: Manage and scale all daily mitigation, remediation, and reconstruction operations from initial customer intake to project wrap-up.
• Team Management: Recruit, train, schedule, and hold project managers, crew chiefs, and technicians accountable for performance, safety, and compliance.
• Financial & Budget Oversight: Monitor job costing, budgets, timeliness, and financial metrics to minimize margin leakage and protect profitability.
• Quality Assurance & Compliance: Ensure all field teams enforce rigorous safety protocols (OSHA) and industry restoration guidelines.
• Stakeholder Communication: Serve as an escalation point to quickly resolve complex concerns from property owners or insurance partners.
• Customer & Client Relations: Ensure clear, continuous communication between customers, clients, and internal operations.

Requirements & Qualifications:

• Experience: 3-5 years of operations or production management experience within the restoration, construction, or commercial facilities industry.
• Certifications: IICRC certifications (WRT, ASD, FSRT, AMRT) and OSHA safety certifications are highly preferred.
• Software Skills: Proficiency with industry-standard estimating and management software (e.g, Xactimate, Restoration Manager, Encircle).
• Leadership Traits: Excellent problem-solving abilities, high urgency, conflict resolution skills, and a proven track record of managing crews under pressure.
• Screening: Must possess a valid driver's license with a clean driving record and pass a background check and drug screen.

Physical Demands & Availability:

• Ability to occasionally walk, stand, bend, or climb on job sites.
• Willingness to travel locally between client locations.
• Flexibility to handle or oversee emergencies outside of standard office hours.

If you demand more from yourself than others demand from you, this is the place for you. We recognize the hard work and integrity of each employee and work to provide an engaging environment where the team can be successful. On-site training is provided.

Job Type: Full-Time

Pay:

• Competitive base salary of $70,000 with performance-based bonuses.

Compensation: $70,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

• Deliver What You Promise
• Respect The Individual
• Have Pride In What You Do
• Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results