Operations Manager

Paul-Davis-Restoration; Elkhart (IN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Job summary

Paul Davis Restoration is seeking an experienced Operations Manager to oversee day-to-day restoration operations, including mitigation, remediation, and reconstruction. You will lead field crews, subcontractors, and project managers to ensure safe, timely, and profitable project delivery while coordinating with insurers and property owners.

The role emphasizes leadership, safety, and tight collaboration across departments, with on-site responsibilities and a focus on delivering high-quality

Qualifications

• 3–5 years of operations or production management experience within restoration, construction, or commercial facilities.
• IICRC certifications (WRT, ASD, FSRT, AMRT) and OSHA safety certifications are highly preferred.
• Valid driver’s license with a clean driving record and ability to pass background and drug screening.

Responsibilities

• Manage and scale daily mitigation, remediation, and reconstruction operations from initial intake to project wrap-up.
• Recruit, train, schedule, and hold project managers, crew chiefs, and technicians accountable for performance and safety.
• Monitor job costing, budgets, timeliness, and financial metrics to protect profitability and minimize margin leakage.
• Ensure safety protocols (OSHA) and restoration guidelines are followed by field teams.
• Act as escalation point to resolve complex concerns from property owners or insurance partners.
• Maintain clear, ongoing communication between customers, clients, and internal operations.

Skills

Leadership

Problem solving

Communication

Tools

Xactimate

Restoration Manager

Encircle

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance

Paul Davis Restoration is currently seeking an experienced, high-energy, and results-driven Operations Manager to oversee, optimize, and scale our day-to-day restoration operations. In this role, you will lead our emergency mitigation and reconstruction teams, ensuring that jobs are completed safely, profitably, and on time. You will act as the operational bridge between project managers, field crews, subcontractors, insurance adjusters, and property owners to provide seamless, high-quality restoration.

Here at Paul Davis, we are dedicated to providing extraordinary care while serving people in their time of need by delivering what we promise, respecting the individual, having pride in what we do, and practicing continuous improvement.

Key Responsibilities:

• Operational Leadership: Manage and scale all daily mitigation, remediation, and reconstruction operations from initial customer intake to project wrap-up.
• Team Management: Recruit, train, schedule, and hold project managers, crew chiefs, and technicians accountable for performance, safety, and compliance.
• Financial & Budget Oversight: Monitor job costing, budgets, timeliness, and financial metrics to minimize margin leakage and protect profitability.
• Quality Assurance & Compliance: Ensure all field teams enforce rigorous safety protocols (OSHA) and industry restoration guidelines.
• Stakeholder Communication: Serve as an escalation point to quickly resolve complex concerns from property owners or insurance partners.
• Customer & Client Relations: Ensure clear, continuous communication between customers, clients, and internal operations.

Requirements & Qualifications:

• Experience: 3-5 years of operations or production management experience within the restoration, construction, or commercial facilities industry.
• Certifications: IICRC certifications (WRT, ASD, FSRT, AMRT) and OSHA safety certifications are highly preferred.
• Software Skills: Proficiency with industry-standard estimating and management software (e.g, Xactimate, Restoration Manager, Encircle).
• Leadership Traits: Excellent problem-solving abilities, high urgency, conflict resolution skills, and a proven track record of managing crews under pressure.
• Screening: Must possess a valid driver's license with a clean driving record and pass a background check and drug screen.

Physical Demands & Availability:

• Ability to occasionally walk, stand, bend, or climb on job sites.
• Willingness to travel locally between client locations.
• Flexibility to handle or oversee emergencies outside of standard office hours.

If you demand more from yourself than others demand from you, this is the place for you. We recognize the hard work and integrity of each employee and work to provide an engaging environment where the team can be successful. On-site training is provided.

Job Type:

Full-Time

Pay:

• Competitive base salary of $70,000 with performance-based bonuses.