Restoration Operations Lead — Scheduling & Client Care

ServiceMaster Clean of Fraser Valley; Montgomery (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

1-800 WATER DAMAGE is seeking a coordinator to work with technicians, mitigation and construction teams to deliver outstanding customer service. The role includes scheduling all employees and subcontractors for daily work and after-hours calls, and notifying clients of upcoming work the day before.

You will set up each job and maintain detailed project information daily in our software, monitor job status across systems, and ensure timely communication, documentation, and readiness for final

Qualifications

• High School Diploma or GED.
• Possible experience within the industry.
• Must be able to exercise good judgment and to understand and carry out written and/or oral instructions, along with sound problem solving ability.

Responsibilities

• Intake new losses via phone, email, and text.
• Monitor updates in DMS for job status, documentation of communication from insurance and customer.
• Monitor updates in XactAnalysis/Alacrity/Lions Bridge daily.
• Monitor field paperwork is completed and up to date.
• Update as needed daily with status updates, files, and move for finalized billing.
• Ordering materials testing for mold and asbestos for jobs.
• Review work site and completed technician paperwork prior to releasing projects.

Skills

Customer service

Scheduling

Coordination

Education

High School Diploma or GED

Job description

1-800 WATER DAMAGE is seeking a coordinator to work with technicians, mitigation and construction teams to deliver outstanding customer service. The role includes scheduling all employees and subcontractors for daily work and after-hours calls, and notifying clients of upcoming work the day before.

You will set up each job and maintain detailed project information daily in our software, monitor job status across systems, and ensure timely communication, documentation, and readiness for final