Water Restoration Project Manager

Edge Restoration; Mesa (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Edge Restoration is seeking an experienced Restoration Technician Lead to respond to fire and water damage emergencies, including after hours and on-call rotations. Lead the mitigation process with a customer-first approach and coordinate with homeowners, insurers, and trades to restore properties.

The role emphasizes leadership in field operations, communication with clients, and careful documentation of progress, photos, and scope of work for claims.

Qualifications

• Experience as an Emergency Services Lead Water Mitigation Technician
• Proven leadership and client communication skills
• Familiar with current water mitigation tools and techniques
• Customer-first approach focused on restoring lives and properties
• Ability to coordinate with homeowners and insurers
• Coordinate with plumbers, HVAC and other trades

Responsibilities

• Respond to fire and water damage emergencies, including after hours
• Lead and coordinate water mitigation efforts
• Serve as point of contact for homeowners and insurers
• Document progress with photos and scope of work
• Coordinate with tradesmen to complete jobs
• Maintain on-call status and rotate emergency calls

Skills

Emergency leadership

Leadership

Communication

Water mitigation

Customer service

On-call availability

Insurance coordination

Team coordination

Tools

Water mitigation tools

Job description

Primary Responsibilities: This position is for responsible restoration technicians for fire and water damage remediation. Responsible for responding to fire and water damage emergencies including after hours and on call.

Duties:

• Prior experience as an Emergency Services Lead Water Mitigation Technician with a proven track record of success
• Excellent leadership and communication skills that inspire confidence in our clients
• Familiarity with the latest tools, techniques, and best practices in water mitigation
• A customer-first attitude and a commitment to restoring lives and properties
• Point of contact for homeowners and insurance companies on the status and progress of the job
• Works with insurance companies to: file claims, provide sketch and scope of work, provide photos and documentation
• Coordinate with tradesmen (plumbers, HVAC, granite, etc.) to ensure job is completed
• REQUIRED: Must have a valid driver's license, pass drug test and background check, and be available on call after hours
• Available for emergency service calls 24/7 on rotation basis when on call