Restoration Operations Lead

SERVPRO of Fort Lee; Scotch Plains (NJ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Fort Lee is seeking a Restoration Supervisor to oversee production, ensure quality control, and maintain strong customer satisfaction on restoration projects.

You will supervise technicians, manage materials and labor, and document project files while coordinating with the project manager and office staff to stay on schedule and within safety guidelines.

Qualifications

• Must have a valid driver’s license and be able to operate basic restoration equipment.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus but not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage customer and client experience and monitor online reviews.
• Supervise restoration technicians and communicate expectations.
• Document a detailed and accurate job file for services provided.
• Manage labor and consumable usage on assigned projects.
• Coordinate with the project manager and office staff on progress and issues.
• Follow OSHA guidelines for job safety and protect assets.
• Coach and train restoration technicians.

Skills

Valid driver's license

Education

High school diploma/GED

Job description

SERVPRO of Fort Lee is hiring a Restoration Supervisor!

Benefits

SERVPRO of Fort Lee offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.