Servpro Office Manager/Supervisor

Servpro Industries, Inc.; Sarasota, Bradenton (FL, FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Competitive salary

Job summary

SERVPRO of Sarasota is seeking an experienced Office Manager/Supervisor to lead daily office operations, supervise staff, and ensure efficient workflow in a fast-paced restoration environment. This leadership role collaborates with the General Manager and project managers, coordinating scheduling, documentation, and communications with insurers, TPAs, and adjusters.

A background in restoration and strong organizational skills are highly valued, with opportunities for advancement and a supportive

Qualifications

• 2+ years of office management or supervisory experience.
• Restoration industry experience and knowledge of insurance processes.
• Strong leadership, communication, and organizational skills; proficient with Microsoft Office.

Responsibilities

• Lead and oversee daily office operations.
• Supervise office staff and maintain clear expectations and accountability.
• Oversee daily job scheduling and crew assignments with Job File Coordinators and Production.
• Coordinate with Mitigation and Reconstruction Project Managers to align office operations with field needs.
• Manage communication and follow-up with TPAs to meet program requirements and deadlines.
• Work with insurance adjusters, providing documentation, photos, and claim information.
• Coordinate with Project Managers and Production to obtain information for carriers and adjusters.
• Train and support office staff.
• Identify inefficiencies and improve office workflows and procedures.
• Collaborate with General Manager on office operations and company initiatives.
• Participate in after-hours on-call rotation for emergencies.

Skills

Office management

Supervisory experience

Restoration industry experience

Leadership

Communication

Organizational skills

Microsoft Office

Initiative

Accountability

Bilingual Spanish/English

Tools

DASH

Xactimate/XactAnalysis

Job description

Benefits

• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off

Office Manager/Supervisor - SERVPRO of Sarasota

Join Our Growing Team!

SERVPRO of Sarasota is a family-owned and operated company serving Sarasota since 2004. We are a leading fire, water, mold, and restoration company looking for an experienced Office Manager/Supervisor to lead our office operations and support our growing team.

We have a great team culture, positive attitudes, and a strong group of people who enjoy working together. Positions like this don't open up often.

If you're currently working for another restoration company and have been considering making a move, this is an opportunity to join a growing company, take on a leadership role, and be part of building something bigger.

Position Overview

The Office Manager/Supervisor oversees daily office operations, supervises office staff, and maintains organization, efficiency, and accountability.

This key leadership position works directly with the General Manager and management team and works in tandem with our Mitigation and Reconstruction Project Managers to keep operations running efficiently.

Restoration industry experience is strongly valued, as this role requires an understanding of restoration job files, insurance processes, and the fast-paced nature of the business.

Key Responsibilities

• Lead and oversee daily office operations
• Supervise office staff and maintain clear expectations and accountability
• Oversee daily job scheduling and crew assignments with Job File Coordinators and Production
• Work closely with Mitigation and Reconstruction Project Managers to coordinate office operations, job files, scheduling, and communication
• Manage communication and follow-up with TPAs, ensuring program requirements and deadlines are met
• Work directly with insurance adjusters, providing requested documentation, job information, photos, and other claim information
• Coordinate with Project Managers and Production to obtain information needed by insurance carriers, adjusters, and TPAs
• Train and support office staff
• Identify inefficiencies and improve office workflows and procedures
• Work directly with the General Manager on office operations and company initiatives
• Participate in the company's after-hours on-call rotation for emergency calls and customer needs
• Provide leadership and support wherever needed to keep the operation running efficiently

Qualifications

Required

• 2+ years of office management or supervisory experience
• Previous restoration industry experience
• Strong understanding of restoration job files and insurance processes
• Strong leadership, communication, and organizational skills
• Strong computer and technical skills
• Proficiency with Microsoft Office
• Ability to take initiative, solve problems, and make decisions independently
• Ability to hold yourself and others accountable
• Ability to work in a fast-paced, deadline-driven environment

Additional Experience We Value

• Experience working with Third-Party Administrators (TPAs)
• Experience with DASH
• Knowledge of Xactimate/XactAnalysis
• Insurance claims experience
• TPA program experience
• Restoration job file management
• Bilingual in Spanish and English

What We Offer

• Competitive salary based on experience
• Health insurance benefits
• 401(k) with company contribution
• Paid time off and holidays
• Professional development and industry training
• Opportunities for advancement
• Positive, team-oriented work environment
• Opportunity to grow with a rapidly expanding company

About SERVPRO of Sarasota

Family-owned and operated since 2004, SERVPRO of Sarasota has built a strong reputation for professional, reliable fire, water, mold, and restoration services throughout the Sarasota area.

We are committed to providing exceptional customer care and doing things the right way. Our goal is to continue building a strong and lasting Sarasota brand while growing our team and creating opportunities for our employees.

We are an equal opportunity employer and welcome applications from all qualified candidates.

SERVPRO of Sarasota - Making disasters "Like it never even happened."

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.