Restoration Office Coordinator - Claims & Scheduling

IICRC; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Paid time off

Job summary

Paul Davis Restoration of Miami Central-South is seeking an organized office coordinator to support our restoration team. You will coordinate communication between customers, insurance representatives, and internal staff to keep projects moving from assignment through completion.

The role emphasizes strong organization, customer service, and reliable documentation using RMS, XactAnalysis, and insurance portals. Overtime opportunities may be available.

Qualifications

• Must speak English; bilingual Spanish preferred.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple assignments and meet deadlines.
• Comfortable using computers and learning new software.
• Experience in restoration or insurance claims is helpful; training available.

Responsibilities

• Receive new assignments, verify job information, and contact customers.
• Coordinate inspections and services with customers and field teams.
• Maintain accurate job records, notes, and status updates in RMS, XactAnalysis, and insurance carrier portals.
• Monitor deadlines and follow up on outstanding documents, estimates, approvals, and tasks.
• Communicate with customers, adjusters, and team members regarding scheduling and project updates.
• Coordinate submission of photos, reports, signed authorizations, and other required documents.
• Maintain job trackers and assist with cancellations and project closeout.

Skills

English proficiency

Organizational skills

Communication skills

Customer service

Multitasking

Job description

Paul Davis Restoration of Miami Central-South is seeking an organized office coordinator to support our restoration team. You will coordinate communication between customers, insurance representatives, and internal staff to keep projects moving from assignment through completion.

The role emphasizes strong organization, customer service, and reliable documentation using RMS, XactAnalysis, and insurance portals. Overtime opportunities may be available.