Mitigation/Restoration Supervisor

United Property Restoration Services; Middlefield (CT); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Overtime pay

Holiday and paid time off

Cell phone allowance

Certification opportunities

Career advancement

Job summary

United Property Restoration Services is seeking a Mitigation Restoration Supervisor to join our growing team. You will oversee daily project execution, supervise field crews and subcontractors, and serve as the primary contact for our customers from initial estimation to final delivery.

We emphasize safety, quality and efficiency on every site, with on-call rotations for emergencies during nights, weekends and holidays.

Qualifications

• High school diploma or GED with 2–4 years restoration experience.
• Strong written and verbal communication skills.
• Ability to perform basic arithmetic and geometry concepts.
• Proficient in Microsoft Office and industry software.
• Valid driver's license and relevant certifications.

Responsibilities

• Oversee daily project execution and supervise field crews and subcontractors.
• Ensure site safety, quality, and production standards across projects.
• Deploy and monitor restoration equipment; interpret project scopes.
• Calculate data such as moisture readings and track equipment usage.
• Communicate project updates with homeowners or business owners.
• Formulate accurate project estimates and communicate value of services.
• Participate in on-call rotations for emergency services.

Skills

Team leadership

Operations management

Technical execution

Data analytics

Client relations

Estimating & sales

Emergency response

Education

High school diploma or GED

Tools

PSA software

Encircle software

Microsoft Office

Job description

We are an established and growing restoration general contractor that specializes in rebuilding and restoring residential buildings after a flood, fire, or other natural disaster. We are seeking a Mitigation Restoration Supervisor to join our team. United Property Restoration Services is committed to our CARE AT WORK philosophy providing our customers the expertise needed to recover and rebuild their property. Our company prides itself on our strong company culture and team dynamic.

The Mitigation Restoration Supervisor drives our field operations to deliver exceptional service to our clients. In this dynamic role, you will oversee daily project execution, manage field crews and subcontractors, and serve as the primary point of contact for our customers. From initial estimation to final project delivery, you will ensure safety, quality, and efficiency on every job site.

Responsibilities

• Team Leadership: Supervise, direct, and evaluate the performance of Mitigation Restoration Technicians and subcontractors.
• Operations Management: Oversee site safety, work quality, and production standards throughout the lifecycle of each project.
• Technical Execution: Deploy, monitor, and remove restoration equipment; interpret project scopes to facilitate timely completions.
• Data & Analytics: Calculate psychometric and moisture readings, track equipment usage, and manage data entry within PSA and Encircle software.
• Client Relations: Communicate project updates directly with the insured (homeowners/business owners), providing clarity and peace of mind.
• Estimating & Sales: Formulate accurate project estimates and communicate the value of our specialized services to potential clients.
• Emergency Response: Participate in an on-call rotation to provide critical emergency services during nights, weekends, and holidays.

Requirements

• High school diploma/GED with 2–4 years of related restoration experience and/or training (or an equivalent combination of education and experience).
• Ability to write routine reports/correspondence and speak effectively before groups of customers or team members.
• Ability to calculate figures such as proportions, percentages, area, volume, and apply basic algebra and geometry concepts.
• Strong common-sense reasoning to execute written or oral instructions and resolve variable, real-world field issues.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning industry-specific software.

Required Certifications & Licenses

• Valid Driver’s License (Required).
• Fire and Smoke Restoration Technician (FSRT).
• Odor Control Technician (OCT).
• Leather / Hard Surface Cleaning.
• Carpet and Upholstery Cleaning.
• Ozone, Chemical, and other specialty certifications.

Compensation: Competitive hourly wage and overtime pay, health insurance, retirement matching program, holiday and paid time off, referral program, cell phone allowance, and opportunities for certification and career advancement.