Restoration Mitigation Manager: Lead & Scale Team

Guarantee Restoration Services; Scott (LA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Commission incentives

Full medical benefits (medical/dental/

401(k) with employer match

Paid vacation and sick time

Company vehicle and equipment

Job summary

Guarantee Restoration Services is seeking a Mitigation Manager to lead the Lafayette division, overseeing Project Managers, Coordinators, and Technicians. The role focuses on meeting quality targets, improving customer experience, and driving efficient field operations in a fast-paced restoration environment.

You will train staff, develop career paths, and coordinate scheduling and job costing while maintaining strong relationships with clients and insurers.

Qualifications

• Must be able to work Monday to Friday including an on-call rotation.
• Experience leading a mitigation team across multiple projects.
• Strong communication and relationship-building skills.
• Knowledge of mitigation/remediation processes and insurance restoration.

Responsibilities

• Oversee and lead the Lafayette Mitigation division comprised of Project Managers, Team Coordinators, and Technicians.
• Meet or exceed departmental quality targets and improve customer experience.
• Lead process improvements and implement new technology and strategies.
• Maintain a skilled mitigation team with tools, resources, and staffing.
• Schedule laborers and on-site visits; resolve project issues and ensure support is available.
• Train mitigation staff to meet targets for quality, profitability, and customer satisfaction.
• Develop staff for career growth and advancement within the company.
• Schedule jobs, ensure efficiency, and maintain timely mitigation reporting from field to administration.
• Perform mitigation and remediation work as needed, prepare contracts, and review job costing.

Skills

Leadership

Team management

Project coordination

Customer experience

Education

High school diploma or GED

IICRC or restoration certifications

Job description

Guarantee Restoration Services is seeking a Mitigation Manager to lead the Lafayette division, overseeing Project Managers, Coordinators, and Technicians. The role focuses on meeting quality targets, improving customer experience, and driving efficient field operations in a fast-paced restoration environment.

You will train staff, develop career paths, and coordinate scheduling and job costing while maintaining strong relationships with clients and insurers.