Mitigation Manager

Guarantee Restoration Services; Scott (LA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Commission incentives

Full medical benefits (medical/dental/

401(k) with employer match

Paid vacation and sick time

Company vehicle and equipment

Job summary

Guarantee Restoration Services is seeking a Mitigation Manager to lead the Lafayette division, overseeing Project Managers, Coordinators, and Technicians. The role focuses on meeting quality targets, improving customer experience, and driving efficient field operations in a fast-paced restoration environment.

You will train staff, develop career paths, and coordinate scheduling and job costing while maintaining strong relationships with clients and insurers.

Qualifications

• Must be able to work Monday to Friday including an on-call rotation.
• Experience leading a mitigation team across multiple projects.
• Strong communication and relationship-building skills.
• Knowledge of mitigation/remediation processes and insurance restoration.

Responsibilities

• Oversee and lead the Lafayette Mitigation division comprised of Project Managers, Team Coordinators, and Technicians.
• Meet or exceed departmental quality targets and improve customer experience.
• Lead process improvements and implement new technology and strategies.
• Maintain a skilled mitigation team with tools, resources, and staffing.
• Schedule laborers and on-site visits; resolve project issues and ensure support is available.
• Train mitigation staff to meet targets for quality, profitability, and customer satisfaction.
• Develop staff for career growth and advancement within the company.
• Schedule jobs, ensure efficiency, and maintain timely mitigation reporting from field to administration.
• Perform mitigation and remediation work as needed, prepare contracts, and review job costing.

Skills

Leadership

Team management

Project coordination

Customer experience

Education

High school diploma or GED

IICRC or restoration certifications

Job description

We're looking for a Mitigation Manager to join our Lafayette team!

• Starting pays from$65,000 - $85,000 annual salarywith departmental commission incentives paid out quarterly
• Opportunities for departmental incentives based on all projects completed on time and within budget by you and your team
• Medical, Dental, Vision, Life, Short-Term Disability, and Various Supplemental Policies
• 401K Retirement Plans with Employer Match
• Accrued annual Vacation and Sick Time
• Supplied company vehicle, computer, cellphone, and anything else needed to do the job
• Regular Certifications and Trainings offered to advance knowledge and skills in your profession
• Position located in Lafayette, LA

The Company:

Guarantee Restoration Services (GRS) is an established and growing company that is known for restoring homes and businesses that were damaged from traumatic events such as a hurricane, fire, water leak, mold, etc.

• Our dedicated team of professionals work hard to be available and offer restoration services 24/7
• We believe in serving our community members by providing relief during a time when they need it most

What you'll be responsible for as a Mitigation Manager:

• Oversee and lead the Lafayette Mitigation division comprised of Project Managers, Team Coordinators, and Technicians
• Meet or exceed departmental quality targets and improve customer experience
• Be a leader through continuous process improvements, implementation of state-of-the-art technology, and business strategies
• Maintain a strong and skilled mitigation team by equipping them with tools/resources, supplying service divisions, and identifying team staffing needs
• Partner with Project Managers to schedule laborers and on-site visits, work through mitigation project problems, and ensure team has support needed to succeed
• Train mitigation staff to meet division targets for quality, profitability, and customer satisfaction
• Develop staff to grow, meet career goals, and prepare them for higher level positions within the company
• Schedule jobs, maintain efficiency, and maintain the timely flow of mitigation reporting from field operations to administration
• Perform mitigation and remediation work as needed, prepare job contracts, and review job costing on completed work

What you need to have:

• Must be able to work Monday to Friday including an on-call rotation
• High School Diploma/GED required, higher education preferred
• 5+ years of mitigation experience
• 2+ years of experience leading a team
• Experience with Mitigation and Remediation projects - Water, Fire, Mold
• Knowledge of insurance restoration preferred
• IICRC or other Restoration Certifications highly preferred - WRT, FSRT, AMRT, ASD, OCT, CPT, HST, TCST, CCT, UFT, CRT
• Excellent relationship building/maintenance skills
• Knowledge of restoration processes and procedures
• Ability to multi-task, work under pressure and meet deadlines
• Must have and maintain a valid driver's license as driving for business is required
• Must be reliable, dependable and drug-free

Post offer drug screen and background check required