Restoration Manager

Servpro Industries, Inc.; McKees Rocks (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Commissions

401(k)

401(k) matching

Company car

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Servpro Industries, Inc. is seeking a Restoration Manager to oversee restoration projects and teams in McKees Rocks, PA. The role focuses on delivering exceptional service and requires strong communication, leadership, and management skills.

Applicants should have a high school diploma/GED, management experience, and ideally hold IICRC certifications. The position involves managing job scopes, supervising crews, and ensuring excellent customer satisfaction.

Qualifications

• Minimum 1 year of management or supervisory experience.
• Minimum 3 years of experience in the restoration or related industry.
• IICRC certifications preferred.

Responsibilities

• Develop scopes of work and prepare estimates.
• Coordinate and supervise crews and resources for jobs.
• Maintain communication with customers and vendors.

Skills

Leadership

Communication

Customer service

Management

Education

High school diploma/GED

Associate or Bachelor's degree

Tools

Xactimate

Job description

Benefits:

• Commissions
• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

SERVPRO Team Dobson is looking for a Restoration Manager to lead our restoration projects and crews in McKees Rocks, PA. This is a hands‑on, front‑line leadership role responsible for delivering exceptional service, coordinating operations, and driving team success.

If you’re a strong communicator, a natural leader, and someone who thrives in a fast‑paced, service‑oriented environment, we want to meet you!

Key Responsibilities

• Develop accurate scopes of work and prepare estimates using computer tools and SERVPRO proprietary software
• Secure customer and/or client approval of project scope and estimates
• Schedule, coordinate, and supervise crews, subcontractors, and resources for active jobs
• Review job site documentation to support services, compliance, and proper billing
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses, equipment, vehicles, and material assets

Additional Responsibilities

• Oversee the customer experience, ensuring high satisfaction and strong online reviews
• Provide rapid response to incoming leads and potential customers
• Assist with recruiting and training restoration team members

Position Requirements

• Valid driver's license
• High school diploma/GED required; Associate or Bachelor's degree preferred
• Minimum 1 year of management or supervisory experience
• Minimum 3 years of experience in the restoration or related industry
• IICRC certifications preferred
• Experience with Xactimate strongly preferred

Physical & Skill Requirements

• Ability to lift at least 50 lbs. regularly (and up to 100 lbs. with assistance)
• Comfortable climbing ladders, working at ceiling heights, and navigating tight spaces (attics, crawl spaces)
• Ability to repetitively push, pull, lift, and carry materials
• Ability to work safely around cleaning agents and job site hazards
• Must successfully complete a background check