Job File Coordinator

IICRC; Navarre (FL); On-site; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Job summary

A restoration services company in Mississippi is seeking a Job File Coordinator to help manage files related to fire and water damage restoration. The ideal candidate will possess strong analytical and communication skills, with a proactive approach to customer service. Responsibilities include monitoring job files and ensuring timely communication with clients and team members. Competitive pay and opportunities for growth are offered.

Qualifications

• 2+ years of administrative or office-related experience.
• Outstanding written and verbal communication skills.
• Ability to remain calm and professional during stressful situations.
• Relevant experience in service industry is a plus.

Responsibilities

• Monitor job file status and audit status.
• Create preliminary estimates.
• Prepare job file reports and documentation.
• Assist other departments as needed.

Skills

Analytical skills

Detail-oriented

Excellent communication skills

Customer service skills

Proactive

Multi-tasking

Organizational skills

Microsoft Office proficiency

Education

High School Diploma or GED preferred

Tools

Microsoft Office

Xactimate

Job description

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development

Job File Coordinator

Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination
• Perform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

Hours: 40 hours/week, flexible to work overtime when required. Normal Hours 7:30 a.m. and 4:30 p.m.

Pay Rate: Competitive pay based on experience.

SERVPRO of Bay County is an EOE M/F/D/V employer