Restoration Field Liaison: On-site Inspector & Client Advocate

Thomasville Homes Llc; Cherry Hill Township (NJ); On-site; USD 45,000 - 52,000; Full time

Job summary

Thomasville Restoration seeks a Field Liaison to inspect sites and support our mid-Atlantic restoration efforts. You will conduct on-site assessments, present plans, capture scans and photos, and coordinate with internal teams to set up projects.

The role requires 2+ years in construction or restoration, comfort with mobile tools, and a customer-focused mindset. You will upload data promptly and help homeowners feel supported while guiding estimating and production teams.

Qualifications

• 2+ years in construction, field inspection, or restoration services preferred.
• Comfortable conducting customer walkthroughs and documenting conditions using mobile apps or software.
• Proficient in or willing to learn DocuSketch, DASH, One Click Contractor, and related systems.
• Highly detail oriented with a focus on accurate data collection.
• Excellent communicator who can explain restoration processes clearly and calmly.

Responsibilities

• Conduct on-site inspections for non-complex reconstruction assignments including interior, exterior, and roofing.
• Present the Thomasville Sales Presentation via TEAMS or by phone to set clear expectations and obtain signed Work Authorizations.
• Capture DocuSketch 360 scans, photos, and documentation per company and carrier standards.
• Review assignment details before each appointment including claim scope, project address, and documentation requirements.
• Coordinate with internal teams including Coordinators and Estimators to ensure smooth project setup.
• Use DASH, Engage (ProAssist), One Click Contractor, and DocuSketch to manage and record project data.
• Maintain professionalism and empathy during all customer interactions, representing Thomasville’s values.
• Upload field data including photos, scans, and notes promptly and accurately.
• Request supporting documentation such as EagleView, Hover reports, and asbestos testing when needed.
• Provide detailed post-visit summaries to support estimating and production teams.

Skills

Field inspection

Customer walkthroughs

Mobile apps

DocuSketch

DASH

One Click Contractor

ProAssist

Engage

Communication

Organization

Tools

DocuSketch

DASH

One Click Contractor

ProAssist

Engage

Job description

Thomasville Restoration seeks a Field Liaison to inspect sites and support our mid-Atlantic restoration efforts. You will conduct on-site assessments, present plans, capture scans and photos, and coordinate with internal teams to set up projects.

The role requires 2+ years in construction or restoration, comfort with mobile tools, and a customer-focused mindset. You will upload data promptly and help homeowners feel supported while guiding estimating and production teams.