Restoration Crew Chief: Lead Projects & Field Team

IICRC; Lebanon (Lebanon County); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Job summary

The Crew Chief at SERVPRO of Wilson County leads restoration projects, ensuring high-quality service delivery and a positive customer experience. As a key representative of SERVPRO®, they embody the company’s "Here to Help®" philosophy.

Responsibilities include inspecting damage, guiding mitigation plans, supervising technicians, coordinating with clients and insurers, and hands-on field support for water removal, drying, and mold remediation while maintaining safety and equipment readiness.

Qualifications

• Supervisory or leadership background in restoration preferred.
• Strong communication, organization and team leadership skills.
• Willing to work flexible hours including evenings and weekends.
• IICRC certifications must be current.

Responsibilities

• Inspect property damage and develop mitigation/restoration plans.
• Lead restoration projects from start to finish with quality outcomes.
• Supervise and coach technicians on safety and techniques.
• Serve as a primary contact between clients, insurers, and team.
• Provide hands-on support in the field for water removal, drying, and mold remediation.
• Ensure tools and vehicles are maintained and stocked for job readiness.
• Keep thorough documentation of moisture readings and reports.
• Respond to urgent service calls and participate in on-call rotation.
• Uphold safety protocols and foster a safe, supportive work environment.

Skills

Leadership

Team leadership

Communication

Organization

Education

High school diploma or GED

Job description

The Crew Chief at SERVPRO of Wilson County leads restoration projects, ensuring high-quality service delivery and a positive customer experience. As a key representative of SERVPRO®, they embody the company’s "Here to Help®" philosophy.

Responsibilities include inspecting damage, guiding mitigation plans, supervising technicians, coordinating with clients and insurers, and hands-on field support for water removal, drying, and mold remediation while maintaining safety and equipment readiness.