Restoration Crew Chief

Servpro Industries, Inc.; Lebanon (Lebanon County); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Servpro of Wilson County seeks a Crew Chief to lead restoration projects, inspect damage, and develop tailored mitigation plans while upholding SERVPRO's Here to Help philosophy. This role requires supervisory experience and IICRC certifications, with flexible hours including evenings and weekends.

You will guide technicians, manage safety, and ensure documentation and compliance on every job, while maintaining strong client and insurer relationships.

Qualifications

• High school diploma or recognized equivalent (GED).
• Valid driver's license with a clean driving history.
• Ability to pass a background check.
• Willing to work flexible hours, including evenings, weekends, and on-call schedule.
• IICRC certifications (WRT, ASD, FSRT, AMRT) must be current.
• At least 1 year's experience in restoration, mitigation, or a closely related field preferred.
• Supervisory or leadership background in the industry is a strong asset.
• Problem-solving mindset and ability to adapt quickly to evolving situations.
• Strong communication, organization, and team leadership skills.

Responsibilities

• Inspect property damage and develop custom mitigation and restoration plans tailored to each situation.
• Lead restoration and mitigation projects from start to finish, ensuring efficiency, professionalism, and quality outcomes.
• Supervise and coach technicians, reinforcing best practices in restoration techniques, safety procedures, and equipment use.
• Serve as a point of contact between clients, insurance reps, and the team, promoting clear communication and exceptional service.
• Provide hands-on support in the field, assisting with water removal, drying, fire damage cleanup, and mold remediation.
• Ensure tools and vehicles are properly maintained and stocked to support job readiness.
• Track progress, adapt strategies as needed, and maintain compliance with industry regulations such as IICRC and OSHA.
• Keep thorough documentation, including equipment usage, moisture readings, and restoration reports.
• Respond to urgent service calls and take part in the rotating on-call schedule.
• Foster a safe, supportive work environment by upholding company standards and safety protocols.

Skills

Leadership

Communication

Organizational skills

Problem solving

On-call readiness

Education

High school diploma or GED

Tools

IICRC Certifications

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance

The Crew Chief at Servpro of Wilson County leads restoration projects, ensuring high-quality service delivery and a positive customer experience. As a key representative of SERVPRO®, they embody the company’s "Here to Help®" philosophy.

Key Responsibilities:

• Inspect property damage and develop custom mitigation and restoration plans tailored to each situation.
• Lead restoration and mitigation projects from start to finish, ensuring efficiency, professionalism, and quality outcomes.
• Supervise and coach technicians, reinforcing best practices in restoration techniques, safety procedures, and equipment use.
• Serve as a point of contact between clients, insurance reps, and the team, promoting clear communication and exceptional service.
• Provide hands-on support in the field, assisting with tasks like water removal, drying, fire damage cleanup, and mold remediation.
• Ensure tools and vehicles are properly maintained and stocked to support job readiness.
• Track progress, adapt strategies as needed, and maintain compliance with industry regulations such as IICRC and OSHA.
• Keep thorough documentation, including equipment usage, moisture readings, and restoration reports.
• Respond to urgent service calls and take part in the rotating on-call schedule.
• Foster a safe, supportive work environment by upholding company standards and safety protocols.

Qualifications:

• High school diploma or recognized equivalent (GED).
• Valid driver's license with a clean driving history.
• Ability to pass a background check.
• Willing to work flexible hours, including evenings, weekends, and take part in an on-call schedule.
• IICRC certifications (WRT, ASD, FSRT, AMRT) must be current.
• At least 1 year's experience in restoration, mitigation, or a closely related field preferred.
• Supervisory or leadership background in the industry is a strong asset.
• Problem-solving mindset and ability to adapt quickly to evolving situations.
• Strong communication, organization, and team leadership skills.

Physical & Environmental Demands

• Must be able to lift 50 pounds.
• Will work in varied conditions: confined spaces, overhead tasks, exposure to chemicals, strong odors, and loud environments.
• Respirator use may be required for safety.

Schedule & Availability

• Full-time: Monday-Friday, 7:45 a.m.-5:00 p.m.
• Expect overtime, including evenings and weekends as needed.