Restoration Crew Chief: Lead Projects & Customer Care

SERVPRO Team Friermuth; Kennewick (WA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

PTO

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team Friermuth is seeking a Restoration Supervisor/Crew Chief to lead on-site restoration projects with a strong focus on customer satisfaction and safety. You will coordinate production activities, supervise technicians, and ensure quality control throughout each job.

The role requires a hands-on leader with the ability to manage resources, communicate progress to project managers, and maintain a high standard of service.

Qualifications

• High school diploma/GED preferred.
• Must be available to work a rotating on-call schedule.
• At least 1 year of experience in commercial cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.

Skills

Valid driver's license

On-call schedule

Team supervision

Education

High school diploma/GED (preferred)

IICRC certification (plus)

Job description

SERVPRO Team Friermuth is seeking a Restoration Supervisor/Crew Chief to lead on-site restoration projects with a strong focus on customer satisfaction and safety. You will coordinate production activities, supervise technicians, and ensure quality control throughout each job.

The role requires a hands-on leader with the ability to manage resources, communicate progress to project managers, and maintain a high standard of service.