Restoration Crew Chief: Lead Projects & Client Experience

iicrc-careers; Kennewick (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

6 paid holidays + 1 floating holiday

PTO

Career path planning and training

Employee recognition programs

Job summary

SERVPRO Team Friermuth is seeking a Restoration Supervisor/Crew Chief to lead on-site restoration projects and ensure top-notch customer service. The role requires coordinating tasks, supervising technicians, and maintaining safety while delivering timely results.

The position emphasizes strong communication, adherence to OSHA guidelines, and hands-on work in a fast-paced environment. IICRC is a plus, and a valid license is required; day-to-day work supports clients through emergencies and

Qualifications

• Valid driver’s license.
• High school diploma or GED (preferred).
• Must be available to work a rotating on-call schedule.
• At least 1 year of experience in commercial cleaning, restoration, or construction.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.

Skills

Lifting 50 pounds

Ladder work

Work in tight spaces

Push/pull/lift/carry

Safety compliance

Education

High school diploma/GED

IICRC certification (not required)

Job description

SERVPRO Team Friermuth is seeking a Restoration Supervisor/Crew Chief to lead on-site restoration projects and ensure top-notch customer service. The role requires coordinating tasks, supervising technicians, and maintaining safety while delivering timely results.

The position emphasizes strong communication, adherence to OSHA guidelines, and hands-on work in a fast-paced environment. IICRC is a plus, and a valid license is required; day-to-day work supports clients through emergencies and