Restoration Admin Pro — Scheduling, Compliance & Service

SERVPRO of Vacaville / Dixon; Jacksonville (FL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

401(k)

Health insurance

Company parties

Paid time off

Training & development

Opportunity for advancement

Job summary

SERVPRO of Vacaville / Dixon is seeking an Administrative Assistant to support daily office operations, handle scheduling, customer service, and financial record-keeping. The role includes managing the WIP board, FNOL paperwork, and coordinating with crews and estimators to ensure timely job processing.

The ideal candidate will have a high school diploma, strong organizational skills, and experience in fast-paced offices. Restoration industry experience is a plus.

Qualifications

• Experience in fast-paced office environments is required.
• Proficiency in basic accounting principles and financial reporting.
• Strong communication, organizational, and multitasking skills.
• Proficiency with computer applications and adaptability to new software.
• Attention to detail and problem-solving abilities.
• Experience in restoration industries is preferred but not required.

Responsibilities

• Answer phones, provide customer service, and maintain a detailed call log.
• Coordinate schedules to optimize work efficiency and balanced job scheduling.
• Manage the WIP Board to update staff on daily schedules and job statuses.
• Complete FNOL documentation accurately.
• Prepare job paperwork for Crew/Estimators and ensure timely conversion of estimates.
• Oversee job file documentation, communications, and subcontractor activities.
• Ensure compliance with National Accounts Program Agreement (NAPA) and Third-Party Programs.
• Manage franchise-specific compliance documentation and track fixed assets.
• Assist with accounts receivable documents as needed.
• Maintain organized file system and company calendar/schedule.
• Manage mail, email, and faxes; review and route Bulletins.
• Ensure on-hand delivery of office supplies.

Skills

Customer service

Bookkeeping

Multitasking

Communication

Organization

Attention to detail

Finish tasks quickly

Restoration industry (preferred)

Education

High school diploma or equivalent

Job description

SERVPRO of Vacaville / Dixon is seeking an Administrative Assistant to support daily office operations, handle scheduling, customer service, and financial record-keeping. The role includes managing the WIP board, FNOL paperwork, and coordinating with crews and estimators to ensure timely job processing.

The ideal candidate will have a high school diploma, strong organizational skills, and experience in fast-paced offices. Restoration industry experience is a plus.