Restoration Admin & Insurance Coordination Specialist

Servpro of Columbus, Jackson & Jennings Counties; Columbus (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid training

Health benefits (if applicable)

Paid time off

Career advancement opportunities

Job summary

Restoration Company in Columbus, Indiana is seeking an organized Office Administrative Coordinator to be the main contact for customers, insurance representatives, adjusters, and internal teams. You will manage calls, document information, and route inquiries to the appropriate project manager, estimator, or production staff.

This role supports emergency restoration operations, including water damage, mold remediation, and fire damage.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative, office management, customer service, insurance, or restoration industry preferred.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Ability to remain calm and professional during emergency situations.
• Proficient with Microsoft Office Suite and Salesforce.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.

Responsibilities

• Answer and manage a high volume of incoming phone calls professionally and efficiently.
• Serve as the first point of contact for customers, insurance representatives, field adjusters, and vendors.
• Gather and document customer information accurately.
• Route calls and inquiries to the appropriate project manager, estimator, production manager, or department.
• Provide timely updates to customers regarding project status when appropriate.
• Maintain a positive and professional attitude during emergency service situations.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Professional phone etiquette

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Salesforce

Job description

Restoration Company in Columbus, Indiana is seeking an organized Office Administrative Coordinator to be the main contact for customers, insurance representatives, adjusters, and internal teams. You will manage calls, document information, and route inquiries to the appropriate project manager, estimator, or production staff.

This role supports emergency restoration operations, including water damage, mold remediation, and fire damage.