Emergency Restoration Office Coordinator

ServiceMaster Clean of Fraser Valley; Columbus (IN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career advancement opportunities

Health benefits (if applicable)

Paid time off

Supportive team environment

Job summary

Restoration Company is seeking an Office Administrative Coordinator in Columbus, Indiana. The role focuses on delivering exceptional customer service, coordinating with insurance agencies and adjusters, and supporting emergency restoration operations.

The ideal candidate will be highly organized, able to manage high volumes of calls, document information accurately, and work well with project managers and field crews. Proficiency in MS Office and Salesforce is preferred.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Strong multitasking and organizational abilities are needed.
• Proficient with Microsoft Office Suite and Salesforce.
• Professional phone etiquette and customer service skills expected.
• Ability to work independently and as part of a team.

Responsibilities

• Answer and manage a high volume of incoming phone calls professionally and efficiently.
• Serve as the first point of contact for customers, insurance representatives, field adjusters, and vendors.
• Gather and document customer information accurately.
• Route calls and inquiries to the appropriate project manager, estimator, production manager, or department.
• Provide timely updates to customers regarding project status when appropriate.
• Maintain a positive and professional attitude during emergency service situations.
• Perform data entry and maintain customer files within company management systems.
• Schedule appointments, inspections, and project meetings.
• Assist with job file management and document organization.

Skills

Excellent communication

Multitasking

Detail oriented

Customer service

MS Office

Salesforce

Phone etiquette

Team player

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

Restoration Company is seeking an Office Administrative Coordinator in Columbus, Indiana. The role focuses on delivering exceptional customer service, coordinating with insurance agencies and adjusters, and supporting emergency restoration operations.

The ideal candidate will be highly organized, able to manage high volumes of calls, document information accurately, and work well with project managers and field crews. Proficiency in MS Office and Salesforce is preferred.