Restoration Office Coordinator & Customer Liaison

Servpro Industries, Inc.; Columbus (IN); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid training

Career advancement opportunities

Supportive team environment

Job summary

Restoration Company in Columbus, Indiana, is seeking an Office Administrative Coordinator to act as the front line for customers, insurance agents, adjusters, and internal teams. The role supports emergency restoration operations including water, fire, mold remediation, and reconstruction services.

The ideal candidate will be highly organized, with strong communication skills, attention to detail, and the ability to direct inquiries to the appropriate department while maintaining professional

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite and CRM systems.
• Strong multitasking and organizational abilities.
• Professional phone etiquette and customer service skills.

Responsibilities

• Answer and manage a high volume of incoming phone calls professionally and efficiently.
• Serve as the first point of contact for customers, insurance representatives, field adjusters, and vendors.
• Gather and document customer information accurately.
• Route calls and inquiries to the appropriate project manager, estimator, production manager, or department.
• Provide timely updates to customers regarding project status when appropriate.
• Maintain a positive and professional attitude during emergency service situations.

Skills

Customer service

Communication

Multitasking

Organizational skills

Phone etiquette

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Salesforce

Job description

Restoration Company in Columbus, Indiana, is seeking an Office Administrative Coordinator to act as the front line for customers, insurance agents, adjusters, and internal teams. The role supports emergency restoration operations including water, fire, mold remediation, and reconstruction services.

The ideal candidate will be highly organized, with strong communication skills, attention to detail, and the ability to direct inquiries to the appropriate department while maintaining professional