Restaurant Tech & Field Service Specialist

Pinthouse; Austin (TX); On-site; USD 54,000 - 66,000; Full time

Job summary

Pinthouse is seeking a Restaurant Technology Specialist to maintain and support the technology stack across pub, brewery, and central operations. You will troubleshoot hardware, administer the menu database, and manage guest engagement platforms while supporting multiple locations from Austin.

In this role, you will serve as the central hub for store systems support, performing on-site field work, coordinating with teams, and ensuring seamless operation of hardware, software, and network

Qualifications

• Hands-on Toast hardware troubleshooting.
• Database and menu hierarchy logic.
• Experience with help desk ticketing software.
• Strong guest-first communication.
• Restaurant and hospitality operational awareness.
• Field mobility and hands-on aptitude.

Responsibilities

• BoldDesk ticketing management across stores.
• Menu database administration and upkeep.
• Field service and on-site hardware deployment.
• Store systems and infrastructure support.
• Guest engagement platforms management.

Skills

Toast hardware troubleshooting

Database & menu hierarchy logic

Help desk ticketing software

Guest-first communication

Restaurant / hospitality awareness

Field mobility & hands‑on aptitude

Job description

Pinthouse is seeking a Restaurant Technology Specialist to maintain and support the technology stack across pub, brewery, and central operations. You will troubleshoot hardware, administer the menu database, and manage guest engagement platforms while supporting multiple locations from Austin.

In this role, you will serve as the central hub for store systems support, performing on-site field work, coordinating with teams, and ensuring seamless operation of hardware, software, and network