Restaurant Team Lead: Food Safety & Guest Experience

Harri; Thousand Oaks (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Harri in Thousand Oaks, CA is seeking a Team Leader to lead restaurant operations, ensuring a friendly, clean, and safe environment while motivating staff.

You will train team members on workstation operations, supervise service delivery, handle guest concerns professionally, and ensure compliance with food safety standards. This role emphasizes leadership, adherence to schedules and breaks, and maintaining guest satisfaction through consistent quality.

Responsibilities

• Creates a restaurant environment that is friendly, fun, clean and safe
• Treats all team members with care and respect; motivates and inspires team members to achieve high performance
• Provides feedback and recognizes team members
• Ensures team members have clean uniforms
• Informs management of potential team member issues
• Covers positions while giving breaks
• Responsible for ensuring all team members recieve legal breaks
• Trains and coaches team members on workstation operations to cook, prepare, and package food
• Ensures that the build-to charts are used correctly
• Ensures that all activities are in compliance with JIB procedures, systems, standards, and food safety
• Completes the Food Safety Checklist (FSC) and follows up on any Items for Follow-up/Resolution from the previous shift
• Ensures that guests receive an exceptional experience by performing quality team member training and holding the restaurant team accountable for consistently delivering excellent guest service and food quality
• Ensures that the Workstation Daily Planners are followed by the team members
• Maintains visibility and interacts with guests
• Responds to guest concerns and complaints in a positive and professional manner; ensures positive resolutions

Job description

Harri in Thousand Oaks, CA is seeking a Team Leader to lead restaurant operations, ensuring a friendly, clean, and safe environment while motivating staff.

You will train team members on workstation operations, supervise service delivery, handle guest concerns professionally, and ensure compliance with food safety standards. This role emphasizes leadership, adherence to schedules and breaks, and maintaining guest satisfaction through consistent quality.