Restaurant Systems Manager

Optomi; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

A technology consulting firm is seeking a Restaurant Systems Manager to implement and optimize shop technology systems. This role involves overseeing critical systems like POS and KDS, managing vendor relationships, troubleshooting issues, and providing training. The ideal candidate has 3-5 years of experience in POS systems in restaurants, strong technical skills, and a Bachelor's in a related field. This position will play a key role in enhancing operational efficiency across franchises.

Qualifications

• 3–5+ years of POS experience in a restaurant environment.
• Hands-on front-of-house POS implementation experience.
• Experience working with POS systems like NCR, Toast, Brink, and PAR.
• Knowledge of PCI compliance, data security, and IT best practices.
• Experience with integrations.
• Bachelor’s degree in information technology or related field (or equivalent experience).
• 3-5 years of experience managing restaurant technology systems.
• Strong understanding of system integrations, APIs, and network connectivity.
• Experience working with POS systems (e.g., Qu, NCR, Toast, Brink, PAR).
• Knowledge of PCI compliance, data security, and IT best practices.
• Excellent problem-solving, troubleshooting, and project management skills.

Responsibilities

• Oversee the deployment, maintenance, and upgrades of shop technology platforms.
• Manage vendor relationships, including negotiations and service level agreements.
• Troubleshoot hardware and software issues to ensure minimal downtime.
• Develop standard operating procedures for system use and troubleshooting.
• Provide technical training and support for Franchise Owners and Company Owned Shops.

Skills

Experience with QU (Q) POS system

Strong understanding of the restaurant tech ecosystem

Excellent problem-solving skills

Project management skills

Technical training

Education

Bachelor's degree in information technology or related field

Tools

Point of Sale (POS) systems

Integrations

Toast POS

Brink POS

PAR POS

Job description

Optomi, in partnership with one of our clients is looking for a Restaurant Systems Manager who will be responsible for the implementation, maintenance, and optimization of new shop technology systems (Qu). This role oversees critical systems, including Point of Sale (POS), kitchen display systems (KDS), digital ordering platforms, and back-office integrations.

Responsibilities

• Oversee the deployment, maintenance, and upgrades of shop technology platforms.
• Manage vendor relationships, including negotiations and service level agreements.
• Troubleshoot hardware and software issues to ensure minimal downtime.
• Develop standard operating procedures for system use and troubleshooting.
• Provide technical training and support for Franchise Owners and Company Owned Shops.

Qualifications

• Experience with QU (Q) POS system.
• 3–5+ years of POS experience in a restaurant environment.
• Hands‑on front‑of‑house POS implementation experience.
• Strong understanding of restaurant tech ecosystem.
• Experience with integrations.
• Bachelor’s degree in information technology or related field (or equivalent experience).
• 3-5 years of experience managing restaurant technology systems.
• Strong understanding of system integrations, APIs, and network connectivity.
• Experience working with POS systems (e.g., Qu, NCR, Toast, Brink, PAR).
• Knowledge of PCI compliance, data security, and IT best practices.
• Excellent problem-solving, troubleshooting, and project management skills.