Guest Room Attendant

ilani, Inc.; Ridgefield (WA); Hybrid; USD 22,000 - 31,000; Full time

Job summary

ilani, Inc. in Ridgefield, Washington, seeks a Hotel Housekeeper responsible for the overall cleanliness of guest rooms, including making beds, cleaning bathrooms, and replenishing linens. You will follow safety procedures and maintain equipment while aiming for a high room inspection score.

Starting wage is $19.00 per hour, with higher placement for relevant experience. Located on the Cowlitz Reservation, ilani offers gaming, dining, entertainment, and meeting venues for guests and staff.

Qualifications

• Must possess excellent interpersonal skills to foster a supportive team environment.
• Must be able to communicate effectively in English.
• Ability to learn appropriate hotel operating systems.
• Must be able to stand for long periods and lift up to 25 lbs.

Responsibilities

• Promotes superior guest service.
• Maintains and perpetuates a positive organizational culture per ilani Core Values.
• Make beds, clean bathrooms and floors, vacuum, dust, replenish linens and amenities.
• Arrange toiletries and bedroom amenities per preset standards.
• Maintain cleaning equipment and tools.
• Keep carts, linen racks, and equipment neat and orderly.
• Report maintenance issues to Housekeeping Supervisor.
• Follow chemical and key control procedures.
• Maintain cleanliness and supply inventory in storage areas.
• Assist with recycling efforts.
• Perform other projects as assigned.

Skills

Interpersonal skills

English communication

Hotel systems knowledge

Physical stamina

Tools

Cleaning equipment handling

Job description

Position Summary: This position is responsible for the overall cleanliness of the hotel guest rooms.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Responsible for making beds, cleaning bathrooms and floors, vacuuming, dusting, and replenishing of fresh linens and amenities.
• Arranges all toiletries and bedroom amenities to pre-set standards.
• Maintains assigned cleaning equipment and tools.
• Keeps carts, linen racks, and equipment neat and orderly.
• Reports uncommon conditions, maintenance problems and repairs to a Housekeeping Supervisor.
• Follows established chemical and key control usage and procedures.
• Maintains cleanliness and supply inventory in storage areas.
• Assists with recycling efforts.
• Performs other projects as assigned.

Minimum Qualifications:

• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Previous cleaning experience or the ability to use cleaning equipment and supplies.
• Must be able to communicate effectively in English.
• Ability to learn the appropriate hotel operating systems.
• Ability to maintain an average room inspection score of 90% or higher.
• Ability to complete a twelve-credit or more quota within an eight-hour shift.
• Cleans guest rooms and maintains cleaning equipment according to department standards.
• Willingness to gain knowledge of regulatory safety practices on MSDS, OSHA regulations, Hazardous Communication and Blood borne pathogens.
• Must be able to stand for long periods of time with frequent reaching, lifting, and bending.
• Must be able to lift up to 25 lbs.
• Must be able to work various shifts and flexible hours.
• Must maintain highest level of privacy and confidentiality.
• Must possess the ability to appropriately manage stressful situations.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company safety measures.

Preferred Qualifications:

• Housekeeping experience in a 3-4 Diamond hotel preferred.

Wages: This role offers a starting wage of $19.00 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest's premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.