Convention Services Attendant

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

ilani is seeking a Convention Services Attendant to expertly set up and maintain all meeting and entertainment venues on site at the Cowlitz Reservation in Ridgefield, Washington. You will help deliver exceptional guest service while ensuring safety and adherence to brand standards.

Responsibilities include handling various room setups, assisting A/V staff, transporting equipment, and maintaining organized spaces. Flexibility for shifts and a strong eye for detail are essential for success.

Qualifications

• Excellent interpersonal skills and ability to foster a supportive team environment.
• Strong organizational and multi-tasking abilities with attention to detail.
• Ability to understand and consistently deliver brand standards.
• Flexibility to work evenings, nights, weekends, holidays, and overtime as needed.
• Must be able to stand and move around for the full shift.

Responsibilities

• Sets up and maintains meeting and entertainment venues.
• Provides superior guest service and responds to requests in a timely, friendly manner.
• Maintains safety policies and trains team members on safety procedures.
• Transports and stores tables, chairs, and equipment, and ensures security of items.
• Maintains confidentiality of sensitive information and reports unsafe conditions.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Brand standards

Team environment

Education

High School Diploma / GED

Job description

Position Summary:

The Convention Services Attendant is responsible for properly setting up and maintaining all meeting and entertainment venues.

Primary Duties and Responsibilities:

• Provides superior guest service.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Correctly and efficiently sets up and breaks down all functions related to meetings and Entertainment Center events and off-site events according to the banquet event order.
• Keeps meeting space and BOH storage areas clean and organized.
• Maintains familiarity with the various types of workable setups for each function room.
• Working knowledge of A/V equipment and assists A/V person/guest as needed.
• Transports and stores tables, chairs, and other equipment.
• Maintains security of equipment, keys, and supplies issues each day.
• Corrects and/or reports unsafe conditions or equipment immediately to a supervisor.
• Maintains constant awareness of safety and accident prevention and ensures that all team members are adequately trained in safety policies and procedures.
• Assists guests whenever possible, referring all requests that are beyond the scope of responsibility immediately to a supervisor; responds to requests from guests, supervisors, or management in a timely, friendly, and efficient manner.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized as equivalent to a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Excellent organizational and multi-tasking skills with an emphasis on having an eye for detail.
• Must be able to understand and consistently deliver brand standards.
• Must perform job functions with attention to detail, speed, and accuracy.
• Must be able to work various shifts and flexible hours, including evenings, nights, weekends (Fridays - Sundays), holidays, and overtime as needed.
• Must be able to stand, walk, bend, and move around during the entire shift.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must possess a valid Driver’s License.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift:

Any (United States of America)

Wages:

This role offers a starting wage of $18.28 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Location:

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.