Restaurant Supervisor I: Guest-First Ops Leader

Wingstop; Universal City (TX); On-site; USD 23,000 - 24,000; Full time

Job summary

Wingstop in Universal City, TX is seeking a Restaurant Supervisor I to support the General Manager and oversee daily operations during your shift. You will enforce company policies, ensure guest satisfaction, and drive operational excellence while managing team performance on a variable schedule.

The role requires strong customer service orientation, adherence to safety standards, and the ability to lift up to 50 pounds and work up to 40 hours weekly.

Responsibilities

• Responsible for working towards accomplishing team and company goals, including being willing to assist in all positions when needed.
• Ensure excellent customer service and operational goals are consistently above standard via the “Ops Scorecard” (SMG, QSC, and WingYou).
• Ensure all SMG customer cases are addressed within 24 hours, specifically those that are submitted on your shift.
• Must maintain a “guest-first” culture in the restaurant.
• Work varying shifts from week to week.
• Be aware of hours worked. Do not use overtime unless approved by Area Coach.
• Ensure all Team Members are compliant with company standards while driving positive team member engagement and retention (Including handbook, code of conduct, uniform standards, etc.).
• Achieve and maintain operational excellence while ensuring all company procedures are being followed.
• Ensure all Team Members are trained fully in their positions, including providing training to new Team Members.
• Follow all cash management and cash handling policies during their shift, including ensuring the team follows policies and procedures.
• Monitor all paid outs, voids and refunds on your shift
• Drive operational excellence by driving sales and controlling labor and food costs during shifts.
• Ensure employee meals are appropriately utilized and monitored each shift.
• Assist in keeping your restaurant fully staffed and minimize turnover by embodying our core values.
• Delegate appropriate work duties to Team Members by conducting pre-shift huddles.
• Complete Zenput tasks/forms fully and at the appropriate times.
• Ensure the restaurant is always safe for both guests and employees, including food safety, personal safety, and cleanliness.
• Complete Time and Temperature log as needed and verifying all dates in the restaurant.
• Ensure that weekly and monthly cleaning in the restaurant is completed.
• Maintain all work orders for repairs and equipment for the restaurant via Upkeep and communicate to General Manager.
• Including managing all needs related to pest control.
• Must always remain professional when on company property and when communicating with guests, team members, leadership, and office personnel.
• Be a problem solver.
• Must expedite when working without another Supervisor. A Supervisor or the GM must always be in Pilot position.
• Must be able to lift up to 50-pound boxes.
• Works a maximum of 40 hours per week, unless approved by Area Coach.
• All Restaurant Supervisors are hired for a specific market; restaurant location is subject to change based on business needs
• All these items are subject to change as business calls for it or as changes happen in the company.

Job description

Wingstop in Universal City, TX is seeking a Restaurant Supervisor I to support the General Manager and oversee daily operations during your shift. You will enforce company policies, ensure guest satisfaction, and drive operational excellence while managing team performance on a variable schedule.

The role requires strong customer service orientation, adherence to safety standards, and the ability to lift up to 50 pounds and work up to 40 hours weekly.