Restaurant Supervisor — Elevate Guest Experience & Team

Thompson-Hospitality; Petersburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Thompson-Hospitality in Petersburg, VA is seeking a Restaurant Supervisor to oversee daily restaurant operations, uphold service standards, and lead front-of-house staff to deliver an exceptional dining experience.

You will train team members, manage schedules, monitor safety and cleanliness, and respond to guest feedback to maintain high guest satisfaction while supporting financial goals. This hands-on role requires strong communication and a passion for hospitality.

Qualifications

• Experience supervising front-of-house in a hospitality setting.
• Ability to train and coach staff.
• Knowledge of health and safety regulations.
• Strong customer service orientation.
• Ability to manage schedules and budgets.

Responsibilities

• Lead and inspire team members to deliver outstanding customer service.
• Oversee daily operations to ensure a smooth and efficient workflow.
• Train new team members and provide continuous coaching and feedback.
• Foster a welcoming and inclusive atmosphere for both guests and staff.
• Maintain high-quality standards to ensure products are prepared to perfection.
• Monitor inventory levels and place orders as needed to meet demand.
• Collaborate with management to implement new initiatives and improvements.
• Address guest feedback and concerns promptly to ensure a positive experience.
• Uphold health and safety guidelines to maintain a clean and safe environment.
• Cultivate a positive and respectful work culture that promotes teamwork and excellence.

Skills

Leadership

Customer service

Interpersonal skills

Health & safety

Reservation systems

POS systems

MS Office

Tools

POS systems

MS Office

Job description

Thompson-Hospitality in Petersburg, VA is seeking a Restaurant Supervisor to oversee daily restaurant operations, uphold service standards, and lead front-of-house staff to deliver an exceptional dining experience.

You will train team members, manage schedules, monitor safety and cleanliness, and respond to guest feedback to maintain high guest satisfaction while supporting financial goals. This hands-on role requires strong communication and a passion for hospitality.