Restaurant Supervisor: Elevate Guest Experience

The Ballantyne, A Luxury Collection Hotel; Charlotte (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Employee Assistance program

Job summary

The Ballantyne, A Luxury Collection Hotel in Charlotte, NC is seeking a Dunbar Restaurant Supervisor to lead daily restaurant operations within the Food & Beverage department. You will oversee scheduling, staffing, inventory control, and ensure compliance with food safety standards while maintaining guest satisfaction.

The role requires strong leadership, excellent communication, and the ability to work flexible hours, including weekends and holidays.

Qualifications

• Proven experience in a supervisory role in a restaurant.
• Strong leadership and people management skills.
• Excellent verbal and written communication abilities.
• Solid knowledge of food & beverage service standards.
• Ability to work flexible hours, weekends and holidays.

Responsibilities

• Oversee daily restaurant operations, including scheduling, staffing and inventory control.
• Ensure adherence to food safety and sanitation regulations.
• Monitor cleanliness and organization of the restaurant.
• Resolve guest issues promptly and professionally.
• Motivate the team to deliver outstanding service and address performance issues.
• Greet guests, assist with seating and manage table turnover.
• Monitor guest satisfaction and take steps to improve service.
• Control costs and maximize revenue, including labor costs and reporting.

Skills

Restaurant supervision

Leadership

Communication

Food & beverage knowledge

Flexible hours

Job description

The Ballantyne, A Luxury Collection Hotel in Charlotte, NC is seeking a Dunbar Restaurant Supervisor to lead daily restaurant operations within the Food & Beverage department. You will oversee scheduling, staffing, inventory control, and ensure compliance with food safety standards while maintaining guest satisfaction.

The role requires strong leadership, excellent communication, and the ability to work flexible hours, including weekends and holidays.