Restaurant Supervisor

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

Northwood Hospitality LLC is seeking a Dunbar Restaurant Supervisor to oversee daily restaurant operations, staffing, and guest service within our Ballantyne property’s Food & Beverage team.

You will train staff, manage scheduling and inventory, and ensure food safety and quality standards while delivering outstanding guest experiences across weekends and holidays.

Qualifications

• Proven experience as a Restaurant Supervisor or similar role.
• Strong leadership, management, and guest service skills.
• Excellent communication and interpersonal abilities.
• Knowledge of food and beverage service standards.
• Ability to work flexible hours, including weekends and holidays.
• TIPS Certification preferred.

Responsibilities

• Oversee daily restaurant operations including scheduling and inventory control.
• Train and motivate staff; address performance issues and coaching.
• Greet guests, assist seating, monitor satisfaction and handle inquiries.
• Control labor costs and ensure accurate reporting.

Skills

Leadership

Communication

Interpersonal skills

Food & Beverage standards

Flexibility

TIPS Certification

Job description

Job Description

Dunbar Restaurant Supervisor - SUPRESTR

Department: Food & Beverage

Reports To: Restaurant Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview

As a key member of our Food & Beverage department, the Restaurant Supervisor plays a vital role in ensuring the smooth operation of our restaurant, delivering exceptional guest experiences, and maintaining high standards of service and quality.

Responsibilities

• Operations Management:
  • Oversee daily restaurant operations, including scheduling, staffing, and inventory control.
  • Ensure adherence to all food safety and sanitation regulations.
  • Monitor and maintain cleanliness and organization of the restaurant.
  • Resolve guest issues and complaints promptly and professionally.
• Team Leadership:
  • Train restaurant staff.
  • Motivate and inspire the team to deliver outstanding service.
  • Address performance issues and implement corrective actions.
• Guest Experience:
  • Greet and welcome guests in a friendly and professional manner.
  • Assist with seating and table management.
  • Monitor guest satisfaction and take steps to improve service.
  • Handle guest inquiries and requests efficiently.
• Financial Management:
  • Control costs and maximize revenue.
  • Monitor and manage labor costs.
  • Ensure accurate and timely reporting.

Qualifications

• Proven experience as a Restaurant Supervisor or similar role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Knowledge of food and beverage service standards.
• Ability to work flexible hours, including weekends and holidays.
• TIPS Certification (preferred).

Perks & Benefits

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Source: Northwood Hospitality