Food & Beverage Supervisor@Dunhill Hotel, Charlotte

Summit Hospitality Group, Ltd.; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Summit Hospitality Group, Ltd. seeks a Food & Beverage Supervisor to lead hotel dining operations, including restaurants, catering, and events. The role focuses on elevating guest satisfaction, driving revenue, and managing costs while upholding Summit’s service standards.

You will collaborate with the General Manager and Assistant General Manager to plan staffing, train associates, and ensure compliance with company policies and safety procedures.

Qualifications

• A degree in Hospitality Management with a concentration in Food & Beverage or equivalent work-related experience is preferred.
• Bistro Experience Preferred

Responsibilities

• Run F&B outlets (Restaurant, Catering, Events).
• Advocate service excellence and teamwork to meet guest satisfaction benchmarks.
• Assess local market trends and solicit new business to increase revenues in F&B.
• Train and mentor F&B Associates for growth and development.
• Oversee staffing planning with GM/AGM to meet needs.
• Cost control for Food & Beverage.
• Attend daily operational meetings and complete brand required training.

Skills

Guest service

Sales & revenue growth

Team leadership

Operations management

Education

Hospitality Management degree

Job description

SUMMIT HOSPITALITY GROUP: FOOD & BEVERAGE SUPERVISOR JOB DESCRIPTION

SUMMARY: The Food & Beverage Supervisor plays an important role in running the food and beverage outlets that service the hotel. The Food & Beverage Supervisor plans and seeks business opportunities, increases property F&B revenue while assisting with managing costs, and ensures the guests are satisfied with their dining experience.

Duties & Responsibilities

• The expectations of this position require a 31–40-hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 40 per week, must be approved in advance by your supervisor.
• Advocate service excellence and teamwork to meet and exceed Guest Satisfaction benchmarks for franchisee and SHG business model standards.
• Manage F&B outlets (Restaurant, Catering, Events).
• Assess and understand local market trends and actively solicit new business and increase revenues in all areas of F&B.
• Report and record all activities regarding revenues and cost controls in collaboration with Assistant General Manager/General Manager.
• Train and mentor F&B Associates for growth and development within the values and business culture model of Summit Hospitality Group.
• Work directly with General Manager and Assistant General Manager to ensure adequate resource planning to meet the needs for staffing of F&B Associates.
• Ensure company Policies and Procedures are followed. Enforce company safety/security policies.
• Record and maintain all required customer, Associate, vendor and company reports.
• Cost control for Food & Beverage.
• Train and mentor Associates regarding performance standards and guidance for growth within the company organization.
• Attend daily operational meetings as applicable to Food & Beverage.
• Complete brand required training
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

Requirements

QUALIFICATIONS:

• A degree in Hospitality Management with a concentration in Food & Beverage or equivalent work-related experience is preferred.
• Bistro Experience Preferred

Work Environment

• Hotel property, all Food & Beverage outlets. Occasional travel to other corporate properties for training, relief duty, and corporate meetings.
• Able to lift at least 35 lbs.
• Standing, sitting, movement during events
• Flexible work schedule