Restaurant Supervisor

The Ballantyne, A Luxury Collection Hotel; Charlotte (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Employee Assistance program

Job summary

The Ballantyne, A Luxury Collection Hotel in Charlotte, NC is seeking a Dunbar Restaurant Supervisor to lead daily restaurant operations within the Food & Beverage department. You will oversee scheduling, staffing, inventory control, and ensure compliance with food safety standards while maintaining guest satisfaction.

The role requires strong leadership, excellent communication, and the ability to work flexible hours, including weekends and holidays.

Qualifications

• Proven experience in a supervisory role in a restaurant.
• Strong leadership and people management skills.
• Excellent verbal and written communication abilities.
• Solid knowledge of food & beverage service standards.
• Ability to work flexible hours, weekends and holidays.

Responsibilities

• Oversee daily restaurant operations, including scheduling, staffing and inventory control.
• Ensure adherence to food safety and sanitation regulations.
• Monitor cleanliness and organization of the restaurant.
• Resolve guest issues promptly and professionally.
• Motivate the team to deliver outstanding service and address performance issues.
• Greet guests, assist with seating and manage table turnover.
• Monitor guest satisfaction and take steps to improve service.
• Control costs and maximize revenue, including labor costs and reporting.

Skills

Restaurant supervision

Leadership

Communication

Food & beverage knowledge

Flexible hours

Job description

Charlotte, North Carolina, United States

Job Description

Dunbar Restaurant Supervisor - SUPRESTR

Department: Food & Beverage

Reports To: Restaurant Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a key member of our Food & Beverage department, the Restaurant Supervisor plays a vital role in ensuring the smooth operation of our restaurant, delivering exceptional guest experiences, and maintaining high standards of service and quality.

Responsibilities:

• Operations Management:
• Oversee daily restaurant operations, including scheduling, staffing, and inventory control.
• Ensure adherence to all food safety and sanitation regulations.
• Monitor and maintain cleanliness and organization of the restaurant.
• Resolve guest issues and complaints promptly and professionally.
• Motivate and inspire the team to deliver outstanding service.
• Address performance issues and implement corrective actions.
• Guest Experience:
• Greet and welcome guests in a friendly and professional manner.
• Assist with seating and table management.
• Monitor guest satisfaction and take steps to improve service.
• Handle guest inquiries and requests efficiently.
• Control costs and maximize revenue.
• Monitor and manage labor costs.
• Ensure accurate and timely reporting.

Qualifications:

• Proven experience as a Restaurant Supervisor or similar role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Knowledge of food and beverage service standards.
• Ability to work flexible hours, including weekends and holidays.
• TIPS Certification (preferred).
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Salary Range

21.00

undefined