Guest Experience Server | Fast-Paced Hotel Dining + Perks

The Ballantyne, A Luxury Collection Hotel; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hotel Discounts

Employee Assistance program

Job summary

The Ballantyne, A Luxury Collection Hotel in Charlotte, NC seeks a Server to deliver exceptional dining experiences. You will greet guests, take orders, and serve food and beverages with a focus on accuracy and timeliness.

You’ll collaborate with kitchen and bar staff to ensure smooth service and guest satisfaction. Qualifications include prior server experience, strong communication, a keen eye for detail, and the ability to work in a fast-paced environment.

Qualifications

• Previous experience as a server in a restaurant or hotel setting is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Basic math skills.
• Ability to lift and carry trays of food and beverages.
• Food Handler's Certification (or willingness to obtain one).
• Hotel Discounts
• Employee Assistance program

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Answer guest questions about the menu, specials, and beverage offerings.
• Take accurate food and beverage orders.
• Serve food and beverages in a timely and efficient manner.
• Anticipate guest needs and respond promptly to requests.
• Resolve guest complaints and issues in a courteous and timely manner.
• Set up and maintain dining areas, including table settings and cleanliness.
• Follow proper food handling and sanitation procedures.
• Process payments accurately and efficiently.
• Adhere to all restaurant policies and procedures.
• Assist with side work tasks, such as cleaning, stocking, and preparing beverages.
• Work effectively with other team members, including the kitchen staff and bartenders.
• Communicate clearly and professionally with colleagues and guests.
• Contribute to a positive and supportive team environment.

Skills

Communication

Interpersonal skills

Fast-paced environment

Basic math

Lifting trays

Education

Food Handler's Certification

Job description

The Ballantyne, A Luxury Collection Hotel in Charlotte, NC seeks a Server to deliver exceptional dining experiences. You will greet guests, take orders, and serve food and beverages with a focus on accuracy and timeliness.

You’ll collaborate with kitchen and bar staff to ensure smooth service and guest satisfaction. Qualifications include prior server experience, strong communication, a keen eye for detail, and the ability to work in a fast-paced environment.