Restaurant Supervisor

Wheeling Island Hotel-Casino-Racetrack; Wheeling (WV); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible schedules

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacation and holidays

Parental leave

Job summary

Delaware North Gaming is seeking full-time Restaurant Supervisors for Wheeling Island Casino in Wheeling, West Virginia. You will lead hourly staff, ensure service standards, and prioritize tasks to deliver exceptional guest experiences.

The role involves supervising shifts, training, and helping manage staffing within budget and business volume. A restaurant background and strong customer service skills are essential. Flexible schedule with weekend work expected.

Qualifications

• Experience in a restaurant environment.
• Two years’ supervisory experience preferred.

Responsibilities

• Maintain a safe and clean environment for guests and team members.
• Assign duties to team members on shift and perform some service tasks.
• Assist managers in team member training and compliance.
• Investigate and resolve service complaints and adjust staffing as needed.
• Greet guests professionally and monitor needs within the area.

Skills

Restaurant experience

Supervisory experience

Guest service

Tools

Point-of-sale systems

Job description

The opportunity

Delaware North Gaming is searching for full-time Restaurant Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. Ensuring the highest level of service to guests is our greatest priority. As a Restaurant Supervisor, you will lead hourly staff in the daily performance of their duties and effectively prioritize multiple tasks.

Pay

$18.20 – $18.20 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Maintain a safe and clean environment for guests and team members, ensuring the venue is adequately stocked with all products and supplies needed for service and all departmental and organizational policies and procedures are met
• Assign duties to team members on shift and perform some service tasks
• Assist managers in team member training and compliance
• Investigate and resolve service complaints, review procedures operational areas in need of attention, as well as assisting in the management of staffing levels in accordance with budgetary goals and business volume
• Greet guests positively, professionally and as an individual, and monitor guests’ and team member need within your assigned area

More about you

• Experience working in a restaurant; beneficial to have two years’ supervisory experience
• Self-motivated, superior organization and guest service abilities
• Excellent written and verbal communication skills with customer relation skills
• No college degree required

Physical requirements

• Must be able to carry up to 35 lbs
• Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms

Shift details

Days
Evenings
Weekends
8hr shift
10hr shift
OT as needed
Holidays