Casino Guest Host: Seating & Service Excellence

Wheeling Island Hotel-Casino-Racetrack; Wheeling (WV); On-site; USD 16,536 - 23,551; Full time

Benefits offered by this job

Weekly pay

Training & development

Employee discounts

Flexible schedules

Job summary

Delaware North Gaming at Wheeling Island Casino in Wheeling, West Virginia, is seeking full-time Hosts to greet guests and manage the host station. You will seat guests, monitor wait times, and ensure a smooth dining flow while maintaining high service standards.

This tipped position notes that the stated hourly pay excludes anticipated tips. The role offers weekly pay, training, and career growth opportunities within a supportive team environment.

Qualifications

• Prior experience in a guest service environment preferred.
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks.
• Effective communication with guests and team members.
• No high school diploma or GED required.

Responsibilities

• Review floor plan and reservation book daily to create seating charts.
• Seat guests and maintain control of wait times.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Speak with guests to ensure satisfaction with food and service, respond to complaints, and thank guests as they are leaving.
• Answer the restaurant telephone line during assigned hours of operation

Skills

Guest service

Communication

Multitasking

Job description

The opportunity

Delaware North Gaming is hiring full-time Hosts to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Host, you will be responsible for welcoming guests and managing the host station.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Please note this is a tipped position; the hourly minimum pay listed doesn’t include any potential tipped earnings.

Pay

$14.55 – $14.55 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Review floor plan and reservation book daily to create seating charts
• Seat guests and maintain control of wait times
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Speak with guests to ensure satisfaction with food and service, respond to complaints, and thank guests as they are leaving
• Answer the restaurant telephone line during assigned hours of operation

More about you

• Prior experience in a guest service environment preferred
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
• Ability to effectively communicate with guests and team members
• No high school diploma or GED required

Physical requirements

• Ability to remain on feet for the entire length of the shift
• Ability to maneuver between tables and around corners
• Ability to lift and carry up to 35 pounds

Shift details

Days
Evenings
Holidays
Weekends

Source: Hospitality Online