Restaurant Supervisor, Wheeling Island Casino

Delaware North; Wheeling (WV); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Training & development

Employee discounts

Flexible schedules

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation days and holidays

Parental bonding leave

Tuition reimbursement

Job summary

Delaware North at Wheeling Island Casino in Wheeling, West Virginia is seeking a Restaurant Supervisor to lead hourly staff and ensure premier guest service. This full-time role involves assigning shift duties, overseeing service quality, and assisting in training while maintaining safety and cleanliness standards.

The ideal candidate has restaurant experience and at least two years in a supervisory role, with strong organizational, communication, and guest relations skills.

Qualifications

• Two years of supervisory experience in a restaurant.
• Strong organizational and guest service abilities.
• Excellent written and verbal communication with customers.

Responsibilities

• Maintain a safe and clean environment for guests and team members, ensuring stock and adherence to policies.
• Assign duties to team members on shift and perform some service tasks.
• Assist managers in training and compliance of staff.
• Investigate and resolve service complaints and help manage staffing according to budget and volume.
• Greet guests professionally and monitor needs within the assigned area.

Skills

Supervisory experience

Guest service

Communication skills

Job description

The opportunity

Delaware North Gaming is searching for full-time Restaurant Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. Ensuring the highest level of service to guests is our greatest priority. As a Restaurant Supervisor, you will lead hourly staff in the daily performance of their duties and effectively prioritize multiple tasks.

Pay

$18.20 - $18.20 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Maintain a safe and clean environment for guests and team members, ensuring the venue is adequately stocked with all products and supplies needed for service and all departmental and organizational policies and procedures are met
• Assign duties to team members on shift and perform some service tasks
• Assist managers in team member training and compliance
• Investigate and resolve service complaints, review procedures operational areas in need of attention, as well as assisting in the management of staffing levels in accordance with budgetary goals and business volume
• Greet guests positively, professionally and as an individual, and monitor guests’ and team member need within your assigned area

More about you

• Experience working in a restaurant; beneficial to have two years’ supervisory experience
• Self-motivated, superior organization and guest service abilities
• Excellent written and verbal communication skills with customer relation skills
• No college degree required

Physical requirements

• Must be able to carry up to 35 lbs
• Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms

Shift details

• Days
• Evenings
• Weekends
• 8hr shift
• 10hr shift
• OT as needed
• Holidays

Who we are

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.