Restaurant AI Success Manager — NRR & Expansion

Loman, Inc.; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Strong benefits package

Meaningful equity upside

Career path into senior roles

Job summary

Loman, Inc. in Austin seeks a Customer Success Manager to drive retention and expansion across a tiered book of business. In this role, you'll act as the day-to-day partner to restaurant operators ensuring customer satisfaction and revenue growth. You'll leverage data and engage clients in regular touchpoints to ensure maximum value from Loman's AI-powered voice platform.

This role is perfect for those with strong customer success experience, a knack for managing large accounts, and an enthusiasm for innovative technology in the restaurant industry.

Qualifications

• 3+ years in customer success or account management roles.
• Track record of owning retention and expansion metrics.
• Comfortable with QBRs and renewal conversations.

Responsibilities

• Own NRR on your book with accountability.
• Run monthly QBRs to engage clients effectively.
• Monitor account health using Health Score metrics.

Skills

Customer success

Retention and expansion

Data analysis

CRM fluency

Communication

Organization

Tools

HubSpot

Job description

Loman, Inc. in Austin seeks a Customer Success Manager to drive retention and expansion across a tiered book of business. In this role, you'll act as the day-to-day partner to restaurant operators ensuring customer satisfaction and revenue growth. You'll leverage data and engage clients in regular touchpoints to ensure maximum value from Loman's AI-powered voice platform.

This role is perfect for those with strong customer success experience, a knack for managing large accounts, and an enthusiasm for innovative technology in the restaurant industry.