Cafe Manager

Pembroke & Co.; Biddeford (ME); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Overtime

Bonus based on performance

Health insurance

Paid time off

Job summary

Pembroke & Co. is seeking a Store Manager to lead a high-energy operation for one of the largest QSR brands. You will manage a team, drive results, and own daily operations, influencing business performance and guest satisfaction.

The role starts early with a 50-hour week, includes weekends/holidays, and overtime eligibility. You will oversee scheduling, payroll, inventory, and basic reporting while fostering a guest-first culture and consistent brand standards.

Qualifications

• 1+ year of management or leadership experience (QSR/retail preferred).
• High school diploma (or equivalent).
• ServSafe Certification (preferred).
• Strong communication and leadership skills with an understanding of confidentiality.
• Basic math, problem-solving, and computer skills.
• Reliable transportation.
• Ability to stand for long periods (up to 12 hours) and lift up to 50 lbs.

Responsibilities

• Team Leadership: Recruit, hire and train team members; build a positive team culture; provide feedback and resolve concerns.
• Operations & Guest Experience: Lead guest-first service, maintain brand standards, cleanliness and food safety; ensure proper staffing.
• Business & Financial Performance: Drive sales, manage labor and food costs, cash handling, and review performance to improve results.
• Administrative & Operational Support: Manage scheduling, payroll, inventory, ordering, forecast staffing and complete basic reporting.

Skills

Leadership

Communication

Confidentiality

Math skills

Education

High school diploma or equivalent

ServSafe Certification

Job description

Benefits

• Overtime
• Bonus based on performance
• Health insurance
• Paid time off

Position Overview

Supporting one of the largest QSR brands, the Restaurant Store Manager will lead a team, drive results, and take ownership of a high-energy operation. This role blends hands-on leadership, daily operations, and business performance; giving you the opportunity to make a direct impact every day.

This role typically starts at 5:00am and consists of a 50-hour workweek. The schedule includes weekends and holidays (Sundays are required). There will be overtime eligibility.

Key Responsibilities

Team Leadership

• Manage the recruiting, hiring and training of team members
• Build a positive, accountable team culture
• Provide ongoing feedback, recognize performance and resolve team concerns

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Ensure proper staffing to keep shifts running smoothly and efficiently

Business & Financial Performance

• Drive sales and execute local marketing efforts
• Control labor, food costs, and cash handling
• Review performance and take action to improve results

Administrative & Operational Support

• Manage scheduling, payroll, inventory, and ordering
• Forecast staffing and business needs
• Complete basic reporting and admin tasks

What We’re Looking For

• 1+ year of management or leadership experience (QSR/retail preferred)
• High school diploma (or equivalent)
• ServSafe Certification (preferred)
• Strong communication and leadership skills with a demonstrated understanding of confidentiality
• Basic math, problem-solving, and computer skills
• Reliable transportation
• Ability to work on your feet most of the shift (candidates should be able to sit, stand, traverse, etc. for up to 12 hours and lift up to 50lbs.)