Restaurant Shift Supervisor: Lead Service & Ops

Onvo; Village of McGraw (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

Onvo Restaurants is seeking a Shift Supervisor to assist the GM/AM in daily restaurant operations and to lead a productive store team while upholding brand standards and delivering exceptional customer service.

The role includes training staff, managing inventories and cash controls, maintaining a safe, clean, inspection-ready dining area, and ensuring health compliance. Starting rate is $17.00–$19.00 per hour.

Responsibilities

• Assures a pleasant shopping experience for all customers, responds to customer complaints and solicits customer feedback and input.
• Regularly coaches team to provide and maintain a consistent high level of customer service.
• Maintains a facility that is consistently “inspection ready” in all areas including food preparation, restrooms and all guest contact areas.
• Complies and maintains all Department of Health, internal company and brand inspection standards.
• Follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk.
• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas.
• Ensures compliance with operational standards, company policies, federal/state/local laws and ordinances.
• Responsible for establishing consistent high quality of food preparation and service while maintaining a professional restaurant image.
• Training Assists the GM/AM to ensure that the restaurant has a well-trained staff to meet and exceed operational standards.
• Under the direction of the GM/AM, the SS is responsible for maintaining inventories and store appearance.
• Treat inventory as if it is cash. All inventory variances researched, discussed and reported to the GM as early as possible.
• Makes sure all storage areas are clean and products are well organized and labeled with the date received.
• Labor controls Assists the GM/AM to ensure all shifts are covered and properly staffed. Coordinates daily assignments and activities of associates based on sales.
• Assures proper execution of all cash management activities, including accurate cash handling, credit card processing and safety procedures.
• Any unexplained cash shortage over $5 must be reported to GM or District Manager (DM), Restaurants.
• Strive to be the best in the Brand!
• Keep Restaurant in compliance with all Brand standards.
• Maintain and ensure a safe clean work environment.
• Pass all internal operations training and paperwork audit.
• Ensure all brand sponsored inspections are at or above brand standards.
• Provide superior customer service to all of our guests.

Job description

Onvo Restaurants is seeking a Shift Supervisor to assist the GM/AM in daily restaurant operations and to lead a productive store team while upholding brand standards and delivering exceptional customer service.

The role includes training staff, managing inventories and cash controls, maintaining a safe, clean, inspection-ready dining area, and ensuring health compliance. Starting rate is $17.00–$19.00 per hour.