Shift Supervisor - Restaurants

Duncannon Popeyes; Duncannon (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Onvo in Duncannon, PA is seeking a Shift Manager to lead the restaurant team during a shift and uphold excellent customer service. You will manage daily operations in the absence of the GM/ASM and oversee quality, sanitation, and appearance of the store.

You will direct team activities, monitor attendance, and handle shift-level admin tasks such as cash handling, deposits, inventories and daily reports while training staff on safety, guest relations, and suggested selling techniques.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year restaurant experience.
• Ability to lead a team and supervise shift operations.
• Strong customer service and communication skills.

Responsibilities

• Direct Team Members as they perform the activities necessary for a successful shift operation.
• Maintain continuity of shift operations and ensure cleanliness and organization.
• Attend shifts promptly and regularly.
• Handle administrative tasks (petty cash, daily deposits, inventories, daily reports) for the shift.
• Ensure products meet quality and quantity standards; maintain sanitation and neat appearance.
• Assign job positions to insure efficient operation per policy and labor laws.
• Train shift employees in food prep, sanitation, appearance, guest relations, and selling techniques.
• Receive and resolve guest complaints to ensure satisfaction.
• Take inventory at night to aid management ordering and identify shortages.
• Enforce company security and operations policies.

Skills

Team Leadership

Customer Service

Shift Operations

Training

Inventory Management

Communication

Education

High School Diploma or equivalent

Job description

Job Description

Our Shift Managers are responsible for enthusiastically leading and motivating the restaurant team to achieve the highest levels of customer service satisfaction. The Shift Manager manages the restaurant in the absence of the General Manager and/or Assistant Manager and is responsible for managing the daily operations of the store.

Essential Functions

• Direct Team Members as they perform the activities necessary for a successful shift operation.
• Responsible for maintaining the continuity of the shift operations.
• Maintains a strong focus on cleanliness and organization, setting the standard for the team.
• Prompt and regular attendance on assigned shifts.
• Implement and execute all the administrative responsibilities (i.e., petty cash, daily deposits, inventories, daily reports) directly related to his/her shift operation or as delegated by the Restaurant General Manager.
• Accountable for products being of specified quality and quantity, that equipment is operating properly, that sanitation standards are complied with, and that the restaurant is maintained in a neat and attractive manner.
• May be responsible for the assignment of job positions to insure efficient operation, in accordance with company policy and the respective state and federal labor laws.
• Utilizes company training tools to provide shift employees with training in food preparation, sanitation, proper appearance, guest relations, suggested selling techniques, safety, etc., increasing their proficiency and value to the restaurant.
• Receive and resolve guest complaints in a tactful manner, ensuring guest satisfaction.
• Take inventory of stock when closing the restaurant at night in order to provide management with the data needed to order supplies and identify shortages.
• Ensure that all company security and operations policies are followed.

Credentials and Experience

• Must have a high school diploma or equivalent.
• Minimum of 1 year restaurant experience.

Pay

Pay: $15+ per hour

Disclaimer

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Equal Opportunity Employer

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

About Our Culture

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry.