Restaurant Shift Supervisor - Guest Experience & Team Leader

Bally's Corporation; Dover (DE); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

30 days free DART rides

Delaware Commute Solutions reimburse

Job summary

Bally's Corporation in Delaware seeks an experienced shift supervisor to manage daily restaurant operations, oversee staff, monitor budget, and ensure guest satisfaction during busy services. The role requires opening/closing procedures, aggressive guest interaction, and strict adherence to revenue control practices.

Ideal candidates have at least two years of supervisory restaurant experience, strong math, communication, and leadership skills, and the ability to work weekends and nights.

Qualifications

• Two years of supervisory experience in large, high-volume restaurant preferred.
• Must possess good math skills.
• Must possess computer proficiency with Microsoft Word.
• Must possess good oral and written communication skills.
• Must possess good customer service and leadership skills.
• Must be able to work weekends, holidays and nights as scheduled.
• Must be able to pass a background check.
• Must be ABC certified before starting work.
• Must be able to speak, read and write English.

Responsibilities

• Monitor the budget, staff supervision, scheduling, guest relations, restaurant cleanliness, and opening & closing procedures.
• Open and close shift in accordance with proper procedures.
• Initiates aggressive guest interaction through seeking and soliciting feedback from guests.
• Properly executes revenue and check control procedures on shift.
• Handles daily employee relations (e.g., scheduling, time adjustments).
• Maintains a safe and sanitary work environment for all associates and guests.
• Gathers and implements all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
• Finds solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
• During shift, ensures that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
• Maintains presence on the floor during entire meal periods and ensures adequate coverage.
• Interviews, selects, hire and retain superior employees.
• Completes and issues timely evaluations for subordinates.
• Conducts formal and informal training for subordinates.
• Conducts formal and informal coaching and counseling with subordinates.
• Rewards and recognizes superior performers.
• Ensures that employees work safely and follow all safety rules.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up-to-date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate.
• Must comply with and enforce compliance with the company's recycling program standards.
• Performs other duties as assigned.

Skills

Leadership

Customer Service

Communication

Math Skills

MS Word

English Proficiency

Scheduling

Team Supervision

Education

High School Diploma

Job description

Bally's Corporation in Delaware seeks an experienced shift supervisor to manage daily restaurant operations, oversee staff, monitor budget, and ensure guest satisfaction during busy services. The role requires opening/closing procedures, aggressive guest interaction, and strict adherence to revenue control practices.

Ideal candidates have at least two years of supervisory restaurant experience, strong math, communication, and leadership skills, and the ability to work weekends and nights.