Restaurant Shift Supervisor

SSP America; City of Rochester (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor to join their team at a bustling airport restaurant. This role offers a unique work environment focused on providing exceptional in-house dining experiences without the rush of third-party delivery services. Enjoy a balanced work schedule with no early mornings or late nights, while collaborating with a passionate team committed to great food and hospitality. If you're ready to take the next step in your career and make a positive impact, this opportunity is perfect for you.

Benefits

Dental Benefits

Vision Benefits

Medical Benefits

Qualifications

• At least 1 year of experience in the food & beverage industry.
• Experience in full-service and/or quick-service restaurants is preferred.

Responsibilities

• Support the management team to ensure consistent service standards.
• Train team members through effective induction and orientation.
• Oversee cash handling duties.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

Job Description

• $20.00 - $22.00 / hour
• Full Time Availability
• Dental, Vision, Prescription, Medical Benefits

SSP America operates multiple restaurants at the Frederick Douglass Greater Rochester Airport. As a Shift Supervisor, you will oversee the receipt and execution of food orders, ensure high-quality dishes are served, and manage the setup of the kitchen and front of house to support seamless operations throughout your shift.

Join our team and take the next step in your career! Experience a unique work environment only at SSP America!

Why Work With Us:

• Enjoy a work environment free from the rush of third-party delivery services.
• Focus on providing excellent in-house dining experiences.
• No early mornings or late-night shifts—work hours are designed to support work-life balance.
• Collaborate with a passionate, close-knit team dedicated to great food and hospitality.

Responsibilities of a Restaurant Shift Supervisor include:

• Support the management team to ensure consistent service standards.
• Maintain brand operational standards and complete daily checklists and cleaning schedules.
• Train team members through effective induction and orientation, ensuring brand standards are upheld.
• Communicate job duties, priorities, and expectations clearly to team members.
• Provide support, guidance, and encouragement to help the team achieve business goals.
• Observe, discuss, and document performance, both good and unacceptable.
• Assist in developing team members' skills and abilities.
• Ensure products meet high-quality standards.
• Oversee cash handling duties.

Qualifications and Experience:

• Must be at least 18 years old.
• High School Diploma or equivalent.
• At least 1 year of experience in the food & beverage industry.
• Experience in full-service and/or quick-service restaurants is preferred.
• Proven ability to resolve challenging situations with clients, customers, peers, and team members.
• Excellent written and verbal communication skills.

Diversity and inclusion are priorities at SSP. We are committed to creating a welcoming environment for all employees, championing diversity, promoting inclusion, and ensuring equality. We respect human rights, prevent discrimination, and positively impact our communities. We encourage applications from candidates of all backgrounds, genders, races, religions, disabilities, sexual orientations, and identities.