Restaurant Shift Manager - Tuscany

Mohegan Tribal Gaming Authority - Mohegan Sun; Mohegan (CT); On-site; USD 51,000 - 62,000; Full time

Job summary

Mohegan Sun is seeking a Restaurant Shift Manager – Tuscany to lead the front-of-house team across shifts, ensure exceptional service, and uphold standards of hospitality. You will collaborate with the Restaurant Manager and Chef to meet goals and manage daily operations.

The role requires 2+ years in a high-volume setup, strong communication, and solid knowledge of beverage, food service, and budgeting basics. In-person work at Mohegan Sun with a supportive team environment.

Qualifications

• High School Diploma or equivalent.
• At least two years of experience as a Food Server or Restaurant Host in a high-volume restaurant.
• For specialty restaurant roles, at least two years of experience as a Food Server or Restaurant Host in a gourmet or specialty restaurant.

Responsibilities

• Lead, train, evaluate, and schedule front-of-house team members.
• Help create weekly schedules and maintain payroll for dining room staff.
• Maintain health, safety, sanitation, and service standards every shift.
• Partner with Restaurant Manager and Restaurant Chef to support department goals and P&L guidelines.

Skills

Communication skills

POS systems

Scheduling

P&L knowledge

Food & beverage service

Education

High School Diploma

Tools

Stratton Warren

Word

Excel

Lotus Notes

POS systems

EmpowerTime

Job description

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITEJOIN OUR TEAM as a Restaurant Shift Manager – Tuscany at Mohegan SunBring Your Leadership to the TableIf you love creating memorable dining experiences, leading a team, and keeping a high-energy restaurant running smoothly, Mohegan Sun is looking for you. As a Restaurant Shift Manager, you will help guide the front-of-house team through each shift, ensuring guests receive excellent service while standards, teamwork, and hospitality stay front and center.What You’ll Do· Partner with the Restaurant Manager and Restaurant Chef to support department goals and P&L guidelines.· Lead, train, evaluate, and schedule front-of-house team members.· Help create weekly schedules and maintain payroll for dining room staff.· Keep health, safety, sanitation, and service standards running strong every shift.More Ways You’ll Make an Impact· Coach team members and help develop their skills through ongoing feedback and support.· Maintain par levels for paper, plastic, china, glass, silver, and other restaurant supplies.· Work closely with Stewarding, EVS, Engineering, Cashiering Operations, VIP Services, and other departments to keep the restaurant guest-ready.· Support the smooth flow of guest checks, reservations, and special requests.· Participate in hiring and termination recommendations in partnership with the disciplinary process.· Help maintain the dining room’s appearance, table setup, furniture, fixtures, and overall shift-to-shift presentation.What We’re Looking For· High School Diploma or equivalent.· At least two years of experience as a Food Server or Restaurant Host in a high-volume restaurant.· For specialty restaurant roles, at least two years of experience as a Food Server or Restaurant Host in a gourmet or specialty restaurant.Skills That Help You Shine· Strong written and verbal communication skills.· Solid knowledge of restaurant operations, menus, concepts, marketing programs, and hours of operation.· Understanding of spirits, beer, wine, glassware, garnishes, beverage service techniques, and legal beverage service guidelines.· Knowledge of food products, preparation methods, cooking techniques, and service standards.· Basic understanding of P&L evaluations, including sales forecasting, budgeting, cost utilization, and KVI analysis.· Computer skills in Stratton Warren, Word, Excel, Lotus Notes, POS systems, Ascent, and EmpowerTime.· Knowledge of the shift bidding process.Training You’ll Complete· Core Supervisor training program.· Outlet-specific standard operating procedures.· SMART alcohol awareness.· LMS Compliance Courses, including Harassment, Confidentiality, and Problem Gambling.Physical Demands and Work Environment· Ability to stand, walk, lift, and bend for extended periods of time.· Comfort working in a fast-paced environment with frequent interruptions.· Ability to work various shifts and flexible hours.Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.Pay: From $56,680.00 per yearWork Location: In person